Customer Service Representative II (Olean, NY)
Maximus
- Olean, NY
- $17.80 per hour
- Permanent
- Full-time
- Starting pay: $17.80/hour
- Competitive healthcare benefits (medical, dental & vision)
- 401(k) retirement savings
- Paid time off (PTO)
- Holiday pay
- Great work/life balance
-Assist clients with the enrollment/transfer/disenrollment process
-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
-Conduct appointments to assist CYES Program eligible consumers complete their Medicaid application
-Assist Call Center Operations and other departments as determined by project management to meet business needs
-Regular member of a processing unit within the Outreach department:
-EEU
-Data Entry
-Manual Notices
-Conduct shadowing / training activities with new hires
-Works in assigned special projects
-Maintain Certified Application Counselor CAC active certification
-Conduct Certified Application Counselor (CAC) tasks in select counties
-Maintain updated knowledge of the New York Medicaid Choice ProjectMinimum RequirementsMinimum Requirements:
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.Preferred Experience:-Some college or college degree-Experience with New York Medicaid-2+ years of experience in customer service or related positionEEO StatementActive military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.