Assistant Community Manager - HTS

• Show prospective apartments, explains occupancy terms and amenities
• Inform prospective residents of availability of nearby schools, shopping malls, recreational facilities, and public transportation
• Rent apartments, collect security deposit as required, and complete lease documents outlining conditions and terms of occupancy
• Collect rents due and issue receipts
• Investigate resident complaints regarding issues that may include, but are not limited to, utilities, household appliances, or facilities. Inspect vacated apartments to determine needed repairs or maintenance
• Resolve resident complaints in the absence of Community Manager
• Attend and participate in regular meetings and trainings, as assigned

• Leadership- Exhibit confidence in self and others; inspire and motivate others to perform well; effectively manage and mentor team members
• Professionalism -React well under pressure; treat others with respect and consideration, regardless of their status or position
• Managing People - Take responsibility for team member's activities; be available to team members
• Dependability - Follow instructions, respond to management direction; take responsibility for own actions
• Attendance/Punctuality - Is on time and prepared for project or reporting deadlines and meetings
• Quality Management - Regularly look for ways to improve and promote quality
• Problem Solving - Identify and resolve problems in a timely manner; use reason even when dealing with emotional topics
• Judgement - Exhibit sound and accurate judgement; support and explain reasoning for decisions; include appropriate others in decision making process
• Organizational Support - Follow Allied policies and procedures
• Business Acumen - Understand business implications of decisions; understand all property financial and operational reports; demonstrate knowledge of each property's market and competition
• Cost Consciousness - Work within approved budget; develop and implement cost saving measures
• Strategic Thinking - Analyze market and competition
• Adaptability - Adapt to changes in the work environment; effectively manage competing demands
• Planning and Organizing - Prioritize and plan work activities; use time efficiently
• Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs
• Diversity - Show respect and sensitivity for cultural differences
• Oral Communication - Speak clearly and persuasively in positive or negative situations; demonstrate group presentation skills
• Written Communication - Write clearly and informatively; check spelling and grammar, as needed; able to read and interpret written information
• Quantity - Meet productivity standards
• Safety and Security - Observes safety and security procedures

• Computer Skills - Must have solid understanding and high level of proficiency with Microsoft's Office Suite/Office 365, primarily Outlook, Excel, and Word. Working knowledge of industry-specific platforms, such as Yard or RealPage is highly preferred
• Supervisory Responsibilities - Directly supervises community employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Work environment - The work environment characteristics described here are representative of those encountered while performing the essential functions of the position
• Noise Level - Typical office environment, but moderate to higher levels may be encountered elsewhere, such as visiting units or walking the property
• Physical - The employee must occasionally lift and/or move up to 10 pounds
• Vision - Specific vision abilities required by this position include close vision and the ability to adjust focus
• Frequently required to sit, stand, and walk, including on varied terrain and up and down stairs. Ability to inspect properties and apartment units, in a variety of conditions, and in all manners of weather customary to the Pacific Northwest
• Occasionally required to reach with hands and arms and to stoop, kneel, crouch or crawl

Allied Residential, Inc.