Pract Application Trainer
Steward Health Care
- Watertown, MA
- Permanent
- Full-time
- Responsible for training providers and office staff on all practice EHR functionality, before, during and after system Go-LIVE
- Successfully attains “Certified Steward EHR Trainer” status as deemed by SMG Optimization Training
- Successfully maintains annual competencies as required by the SMG Optimization Training Team on an annual basis
- Advises and demonstrates best practices for entering data into the EHR in accordance with Meaningful Use, MACRA/MIPS Quality initiatives, SMG Policies & Procedures, and Hospital Policies and Procedures.
- Maintains EHR training documentation utilizing written training agendas and sign-off sheets for all trainings
- Works with Training Management to ensure that training requests are being responded to/scheduled in a timely manner for trainings coming through the SMG Training Distribution list
- Establishes effective interpersonal relationships with all levels of Steward personnel; promotes an atmosphere that encourages enthusiasm and user participation in the EHR systems; creates a positive environment for reporting application and/or system deficiencies and suggestions for system improvements and enhanced functionality; acts as the liaison between end users, SMG, and the Steward IT Teams
- Contributes to system improvement efforts through process analysis and workflow redesign; advocates for process change with an understanding of problems and solutions as they relate to current and future Steward business and clinical initiatives
- Provide monthly training reports for tracking and performance
- Participates in the identification of application problems and suggests resolutions; able to identify potential delays/roadblocks and escalates to management
- Supports key Training team deliverables and is able to work within defined project plan timelines
- Maintains the confidentiality of all patient related information; ensuring the security and confidentiality of systems data; and abiding by all SMG policies and procedures
- Other duties as assigned.
- Exceptional communication skills including oral presentation and written documentation; solid analytical/problem solving skills required
- Experience providing front-line Go-LIVE support in a multi-application system environment, within a complex health care organization required
- Ability to conduct end user individual and webinar training sessions adapting training methods to various learning styles
- Prior experience with EHR systems such as eClinicalWorks, Athenanet, or Meditech strongly preferred
- Knowledge of clinical and clerical operations and workflows strongly preferred
- Self-motivated individual with proven organizational skills who needs minimal supervision
- Ability to travel consistently through the United
- Education: Bachelor's degree or equivalent education preferred but not required & training experience preferred.
- Experience (Type & Length): 3 - 5 years of related experience required, practice operations experience preferred.
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.For more information, visit