Assistant Director for Housing Operations and Communication

• Ability to think critically
• Ability using Microsoft Office software and standard office equipment.
• Ability to work within software programs effectively.
• Excellent oral and written communication skills with the ability to effectively receive, interpret, and relay ideas, information and needs for internal and external stakeholders.
• Ability to work with a diverse population
• Strong supervisory skills
• Strong desire to work with and collaborate with others inside and outside of the department. Innovative
• Extensive knowledge of StarRez or other housing occupancy management systems.
• Skilled in developing housing occupancy management strategy.
• Skilled in the recruitment of students or staff. Understanding of housing accommodations under Americans with Disabilities Act and Fair Housing Act laws.
• Evening and weekend hours required during peak times of year (August, MoveUP and January Opening).
• Good driving record and successful background check is required.

• Develops and maintains comprehensive knowledge of housing database systems, including housing and billing processes, creation of applications and forms, and housing selection processes.
• Prepares and maintains accurate occupancy records, reports, and procedures for university housing.
• Assists with student housing billing processes, including posting and auditing daily transactions.
• Managing and making independent decisions regarding the returner housing process (applications, assignments, waitlists).
• Serving a critical role in customer service and de-escalation, handling concerns from students and parents regarding student housing matters.
• Utilizes housing software databases, Microsoft Excel, and data dashboards to create and analyze reports.
• Coordinates the early arrival and late stay processes in collaboration with campus partners.
• Maintains accurate records and assists with roster verification process.
• Processing student housing contract requests and overseeing university policy enforcement of residency requirement.
• Serves as a backup to the Associate Director for Housing Administration and Business Operations.

• Markets Housing and Residential Life program with an emphasis on new students and the retention of on campus students.
• Create and update market-specific publications.
• Manage and improve Residence Life and Housing's web site, portal page, and social media accounts.
• Manage targeted messaging to residential students including opening and closing information.
• Promote the department through storytelling in web, print, and social mediums.
• Oversee the creation of all branded materials, including apparel, printed, and promotional items.
• Ensures that website and other social presences align with the department's operations calendar.
• Develop and utilize occupancy reports and other housing updates (e.g. applications, break housing data) for audiences as requested by the Director of Housing and Residential Life, BOT, Executive Leadership, etc.
• Utilize reports and other functions in Housing portal with responsibility for the visual and graphic elements.
• Manage phone and email correspondence with students, parents, and other offices regarding questions related to room assignments, ensuring timely and consistent correspondence.
• Provide support during university large-scale events (orientation/OAR, Fab Fridays, Open House, Tours) department/division wide events, etc.); may present at these events.

• Serving as contact for campus partners such as Global Engagement and Student Disability Services regarding housing assignments for their students.
• Collaborate with Disability Services and departmental staff to make decisions regarding ESA policies including emotional support animal process approvals.
• Establish and maintain relationships with the following areas related to housing assignments and timelines: Residence Life, Athletics, Disability Services, Care and Support, Financial Aid, Auxiliary Services, Bursar, Facilities, and Institutional Research.

• Oversee facilitation of contract meetings and summer stakeholder meetings.
• Collaborate with internal and external stakeholders regarding summer operations.
• Maintain up-to-date information in applicable Summer Databases to ensure accuracy for planning, billing, etc.
• Manage the interviews, selection, supervision and evaluation of the ACUHO-I Summer Intern for Operations. Develop intern in their housing competency in operations.
• Assist with the logistics of summer housing turns (both spring to summer AND summer to fall).
• Assist with the logistics of the early arrival process in August including early arrival check-in of fall sport athletes.
• Coordinate the MoveUP Process (volunteer recruitment and assignments of those assisting with MoveUP).

• During assigned on-call shifts, be accessible by the department provided cell phone (includes university holidays and break periods).
• Be available on a call-to-duty status whenever residence halls are in operation and assist Residence Life staff with residence hall and campus emergencies
• Work with stakeholders, including the University Police Department and Student Counseling Center, to respond to student concerns or incidents within the residence halls.
• Ensure accurate reporting and provide follow-up as necessary with student and parent concerns.
• Comply with institutional, local, state, and federal mandates regarding emergency and crisis response.

University of South Carolina