Help Desk Agent
NCR Corporation
- Peachtree City, GA
- Permanent
- Full-time
- Answering customer phone calls
- Providing remote technical support
- Documentation and incident management using the USPS Servicenow ticketing system.
- Ordering replacement parts
- Other customer support related activities.
- Candidates should be able to handle difficult customer service situations with confidence, and poise.
- Candidates should exhibit advanced troubleshooting skills in both hardware and software issues.
- Candidates may be required to participate in other USPS support related activities.
- Candidates will be expected to meet standard NCR corporate and UP Postal Support team objectives.
- Candidates should possess a detailed knowledge of a wide range of specialized administrative/technical skills
- Candidates will be expected to utilize their experience and judgment to make decisions affecting customer satisfaction.
- Candidates will be expected to share responsibility for ensuring that the NCR computer labs are always operational.
- Candidates will be scheduled to work at least one Saturday shift approximately one time every 3 – 5 weeks. This interval may be adjusted to accommodate staffing and coverage challenges.
- On occasion, the United States Postal Service may require NCR to provide specialized support. To meet these requirements, Help Desk Agents may be required to work non-standard work shifts. These shifts may fall after hours, on weekends, or on holidays. Candidates accepting positions with the US Postal Support team agree to participate in these activities as directed by management.
- Ability to obtain a “Sensitive” level USPS clearance
- Associates degree in technical field with 3 years of technical support and customer service experience in a technology related position, or a high school diploma and 5 years of technical support and customer service in a technology related position.
- Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, CISCO IP Phones, standard MS command line and Powershell utilities, Servicenow Incident Management system, Knowledge Base Systems, hardware troubleshooting
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