Independence Program Specialist
Wounded Warrior Project
- Tacoma, WA
- Permanent
- Full-time
- Ensure programmatic oversight and alignment of resources, services, and goals.
- Evaluate warrior funding requests and determine appropriate actions for goal implementation.
- Obtain and manage constituent feedback and ensure engagement with WWP programs.
- Analyze program engagement data, identify programmatic trends, and provide regular status reports to leadership regarding caseload engagement in WWP services.
- Cultivate and maintain relationships with community resources local to warriors on caseload. Ensure alignment of these resources with warrior needs.
- Assist with communication coordination among family members, caregivers, WWP program staff, other external organizations, agencies, and healthcare facilities.
- Collaborate with national Independence Program team to identify and report on national trends, needs of population, and resource development.
- Provide IP briefs both externally and internally.
- Identify, develop, conduct, lead, and participate in special projects, e.g., event coordination and planning, training, curriculum development, research, presentations, mentoring, and other programmatic endeavors.
- Perform intake processes and conduct interviews and assessments. Provide recommendations regarding program enrollment. Collaborate with other teammates and independent contractors regarding program enrollment, retention, and overall participation strategies.
- Provide service recommendations to families waiting for enrollment.
- Actively participate in committee assignments.
- Monitor cost levels for assigned cases, identify trends, prepare reports, and provide recommendations for improving service delivery, impact of services, and strategies to increase reach and scope of service availability.
- Serve as WWP primary point of contact and work collaboratively with contracted case managers on high-touch support for designated warrior and family systems.
- Maintain and update all WWP electronic tracking systems, specifically the warrior and family member, spouse, and/or caregiver database (Salesforce).
- Other duties as assigned.
- Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships telephonically. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
- Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources, built on maintaining WWP’s strong supportive presence within the community.
- Demonstrated understanding of psychological and mental health issues.
- Demonstrated understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress. Demonstrated understanding of the challenges faced by warriors affected by trauma.
- Strong working understanding of WWP programs and other resources available for families and Warriors.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills. Effectively manage multiple priorities and complete assignments and meet deadlines.
- Demonstrated ability to speak publicly in front of diverse audiences.
- Demonstrated ability to work effectively in an environment requiring independent, creative efforts.
- Apply critical thinking skills to identify and/or develop and execute effective solutions to complex issues.
- Ability to analyze data and discern trends.
- Ability to maintain a flexible work schedule to meet warrior needs.
- Demonstrated computer proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint.
- High energy level. Self-starter; willing to take initiative.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with
- Three years of experience working in the social services field, particularly with brain injury and post-traumatic stress.
- Three years of experience working with and assisting military and veteran’s population.
- One year of experience working with brain injury, cognitive, neurological, or mental health case management.
- Five years of experience assisting military or veteran populations in support of development and readjustment.
- Three years of experience working with brain injury or mental health case management.
- Bachelor’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field. Equivalent combination of education, training, certification, and experience working with veteran mental health-focused programming or case management may be considered in lieu of degree.
- Master’s degree in social work, psychology, clinical psychology, or related mental health field.
- Valid state-issued driver’s license.
- Certified Brain Injury Specialist (CBIS) credential.
- General office environment; temperature controlled.
- Up to 25% travel.
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."