Technical Support Field Manager, NA East

AGCO

  • Illinois Indiana
  • Permanent
  • Full-time
  • 1 month ago
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.The role of this individual carries an understanding of agricultural equipment; is intimately familiar with how the equipment is operated; and has a strong appreciation of the customer's needs and expectations.The Technical Support Field Manager will be the eyes and ears in the field whose primary function is to identify, investigate and report on product quality and emerging product reliability issues. This will include being the in-field technical representative focused on assisting dealers with product issue resolution.This position will have frequent and significant interaction with dealer service managers and technicians. The objective is to positively impact product reliability, customer satisfaction, quality, market share and, ultimately, profitability.Your Impact
  • Makes frequent, often short notice visits to dealers within assigned area. Acts as the "eyes and ears" of Technical Services & Support when required. Travels onsite for investigation or assistance into technical issues.
  • Provides technical advice and guidance to team members as well as dealers. Assists/coaches/guides dealers on technical problem investigation as well as solution implementation. Identifies emerging issues and investigates to understand product reliability problems. Reports on product reliability concerns. These reports will include dealer/customer input, observations, recommendations provided to the dealer/customer, plus data readings, photos, and video.
  • Conducts first-level inspection, analysis and reporting of failed parts. Works closely with the area Field Team as well as Technical Support. Provides Custom Harvester Combine Support assignments through grain harvest season.
  • Provide Expert On-Site Technical Support: Make frequent, often short-notice, visits to dealers within an assigned area to investigate and assist with technical issues. Act as the "eyes and ears" for Technical Services & Support in the field.
  • Deliver Technical Guidance & Coaching, Identify & Report Product Reliability Issues, Collaborate & Support Field Operations.
Your Experience and Qualifications, Travel and Documentation,
  • Education & Certifications: Hold a Degree/Certification in Vocational Ag, Trade, Technology, Agricultural Sciences, Engineering, or an equivalent discipline. Additional certifications (e.g., ASE, ASAE) are highly desirable.
  • Experienced Equipment Technician: Possess 5+ years of experience diagnosing and repairing automotive, agricultural, heavy construction equipment, or related machinery.
  • Technical Expertise: Thoroughly familiar with applied hydraulics, engines, drivetrains, electrical systems, electronics, and air conditioning systems.
  • Problem-Solving & Communication: Demonstrate excellent technical skills, including strong problem-solving and troubleshooting abilities, along with excellent verbal and written communication.
  • Independent & Customer-Focused: Reliable and able to work independently, with proven experience in heavy equipment (farm or industrial), dealership dynamics, and direct customer interaction. Must have the ability and willingness to travel.
Your BenefitsBenefits include health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…Your WorkplaceYou will work Primary travel within Indiana and Illinois.We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.Join us as we bring agriculture into the future and apply now!

AGCO