Account Services Reprenentative
Avis Budget Group
- Tulsa, OK
- $50,000 per year
- Permanent
- Full-time
- Provide customer service and administrative support to contracted accounts.
- Provide highly accurate and prompt responses to customer inquiries and concerns. Complete and process forms and/or special reports related to reservation special handling requirements and requests.
- Interact with executives of accounts that range in size from minimum of $50,000 annually.
- Provide general information regarding ABG locations, service, policies and procedures.
- Maintain accurate listing of ABG charge cards of corporate accounts. Maintain accurate listing of corporate account wizard information.
- Promote special offers. Free-sell and extend corporate rentals as needed.
- Coordinate specialist needs of executive-level reservations.
- Provide administrative support including but not limited to writing correspondence, faxing, ordering renter applications.
- Coordinate future reservations and/or investigate customer service issues through telephone and email communication with field operations associates.
- Investigate and respond to any customer service or billing issues.
- Communicate and collaborate with team members, account managers and ABG personnel at rental locations in order to retain and grow the business of corporate accounts.
- HS Diploma or equivalent required. Some college preferred.
- Minimum of two years sales and/or customer service experience required.
- Preferred candidate will have previous contact center experience.
- Previous experience providing “concierge/prestige” level services for corporate and Fortune 100 customers.
- Highly proficient/advanced PC skills using MS Outlook, MS Office and multiple specialized software applications.
- Strong negotiation, decision-making and problem-solving skills
- Good customer service skills
- Strong verbal and written communication skills
- Strong detail organization and organizational skills
- Able to multitask and prioritize effectively
- Excellent telephone and listening skills, specifically requiring professional telephone demeanor to effectively serve clients.
- Ability to work in a fast-paced team environment
- Regular and punctual attendance required
- Access to Medical, Dental, Vision, Life and Disability insurance
- Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
- 401(k) Retirement Plan with company matched contributions.
- Full training to learn the business and enhance professional skillsEmployee discounts, including discounted prices on the purchase of Avis/Budget carsAccess to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
- Community involvement opportunities