Customer Service Representative - West Palm Beach, FL
CRH
- West Palm Beach, FL
- Permanent
- Full-time
- Assist customer with product questions, ordering, order tracking, complaints and problems
- Enter orders into system for billing and delivery
- Prepare quotes and coordinates mailings of literature and samples
- Coordinate delivery schedules with dispatch
- Keep merchandise and sales brochures stocked on shelves
- Retrieve needed information for credit department
- Issue credits or debits accurately when applicable
- Answering incoming calls and managing voice mails
- Taking sales orders from sales representatives and customers by phone, radio, email and text message
- Assisting walk-in counter customers
- Receiving cash payments and running credit card approvals and check approvals
- Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
- Printing and distributing e-mailed customer purchase orders
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
- Experience within the Paver or Masonry business a plus, but not mandatory
- High school diploma / equivalent or a comparable combination of education, experience or training in related field
- Proficient in Microsoft Office Suite
- Good with basic math
- Good organizational and problem solving skills
- Experience with multi-line phone system
- Attention to detail
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task
- Ability to sit for extended periods of time
- Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
- Bending and some lifting
- Extensive writing
- Extensive phone and radio use
- Tasks can be very repetitive
- Able to provide assistance to others in moving heavier or bulkier objects
- Slight lifting of ship tickets and overnight packages
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion