Director of Housekeeping | Palihotel San Diego

• Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancy.
• Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices.
• Respond to requests in an expedient, professional manner.
• Interact with guests to ensure satisfaction and handles guests concerns as necessary.
• Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management.
• Train, counsel, and discipline team members, as needed.
• Seek continual improvement for the department and hotel.
• Comply with all policies, procedures and regulations that relate to the local, state, and federal laws.
• Advises front desk agent of rooms readiness for occupancy.
• Use correct cleaning chemicals for designated surfaces, according to hotel requirements.
• Clean guest rooms by category priority.
• Make sure all furniture is set up per the floor plan.
• Inspect condition of all furniture for tears, rips, or stains; report any damages to the Hotel Manager.
• Lead by example at all times, and stay visible to staff .
• Be part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its success.
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Assist in building a culture of open communication, spend time with team members and be available for them (open door policy).
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the hotel.
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees.
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.
• Effectively manage wages and controllable expenses.
• Focus on maximizing the financial performance of the department.

• Has a strong working knowledge of and passion for hospitality.
• Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service.
• Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies.
• Displays a strong hands-on approach.
• Thinks critically and objectively. Guest service oriented.
• Strong knowledge of cleaning products.
• Perform any other reasonable duties as required by management.
• Must be able to work a flexible schedule and shifts including weekends & holidays. Requires mobility and prolonged standing, walking, bending and lifting up to 35 lbs.
• Stand or walk a minimum of eight hours.
• Minimum two year’s experience in similar position, preferably a luxury hotel setting.

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palihotel San Diego