Rooms | Leader in Development (Center of Excellence)

• Outstanding retention and program completion record
• Building an exceptional sense of community amongst LIDs
• Highly sought-after location of interest for LIDs

• Will learn and perform all aspects of Front Office and Housekeeping operations
• Oversees the performance of staff and takes corrective actions when necessary
• Scheduling of staff
• Maintains accurate payroll records to ensure staff is paid correctly
• Cleaning and inspecting guest rooms
• Responds to guest requests and complaints as required
• Monitor’s product inventory and order additional products as necessary
• Interviewing and selection of staff
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
• Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly

• An Associate’s degree or higher is required, preferably in Hospitality Management
• Previous Housekeeping or Rooms Division experience is preferred
• Must be willing to work 47.5 hours per week with a flexible schedule, including holidays and weekends
• Willingness to relocate upon completion of the program to ensure timely promotion to a management role
• Previous experience in a hotel or a related field preferred
• Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
• Projects enthusiasm, professionalism and a positive attitude at all times
• Pays precise attention to detail, order and cleanliness
• Has outstanding written and verbal communication skills, and exceptional phone manner
• Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Omni Hotels & Resorts