Auto Repair Service Advisor
Hillman Family Automotive
- Sylva, NC
- $60,000-80,000 per year
- Permanent
- Full-time
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Profit sharing
- Greet customers and assess their automotive repair needs with professionalism and empathy.
- Provide accurate estimates for repair services and communicate options clearly.
- Coordinate with technicians to ensure timely and efficient service delivery.
- Manage customer follow-ups and ensure satisfaction post-service.
- Maintain detailed records of customer interactions and service history.
- Upsell maintenance services and repair options based on customer needs.
- Handle customer complaints and resolve issues effectively.
- Stay updated on industry trends and best practices in automotive service.
- High school diploma or equivalent; automotive experience preferred.
- Strong communication and interpersonal skills to engage with customers.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using automotive service software and point-of-sale systems.
- Previous experience in a customer service or automotive role is a plus.
- Detail-oriented with excellent problem-solving abilities.
- Valid driver's license with a clean driving record.
- Positive attitude and a passion for the automotive industry.