Sales Enrollment Agent
Encore Promotions
- Atlanta, GA
- Permanent
- Full-time
- Engage directly with residential customers in assigned areas to promote and enroll them in telecommunications services
- Conduct personalized consultations to assess customer needs and recommend internet, wireless, voice, and entertainment solutions
- Deliver engaging presentations that communicate service features, benefits, and value propositions
- Oversee the full sales and enrollment process, including gathering customer information, completing applications, and obtaining signatures
- Ensure all transactions and data entries are accurate, complete, and compliant with company policies and telecom regulations
- Respond to customer inquiries and objections professionally, providing clear and helpful guidance throughout the process
- Perform initial account setup and assist with service activation as part of the enrollment workflow
- Maintain detailed, confidential records of customer interactions, enrollments, and sales activity using CRM tools
- Consistently meet or exceed individual sales targets while ensuring enrollment accuracy and customer satisfaction
- High School Diploma or GED required; some college coursework or a degree in Business, Sales, or a related field is a strong plus
- 0–2 years of experience in direct sales, retail, customer service, or other client-facing roles involving sales and administrative tasks; full training provided
- Outstanding verbal communication skills with the ability to engage a diverse range of customers clearly, persuasively, and empathetically
- Strong attention to detail and organizational skills to ensure accurate data entry and efficient process execution
- Demonstrated active listening and a proactive problem-solving mindset focused on closing sales and completing enrollments flawlessly
- Results-driven and compliance-focused, with a strong work ethic and commitment to accuracy
- Comfortable using tablets, smartphones, and other digital tools; open to learning CRM and enrollment platform
- You're a natural closer who also prides yourself on perfect execution and attention to detail
- You possess an infectious enthusiasm for connecting people with great services
- You thrive in direct, face-to-face interactions, building trust and rapport quickly
- You're meticulous in ensuring every form is filled out correctly and every detail is spot on
- You're driven by both achieving sales goals and seeing a seamless customer journey from start to finish
- You're resilient, learning from every interaction and continuously refining your dual sales and enrollment approach
- You are passionate about making technology accessible and easy for everyone