Operations Manager
We Energies (WE)
- West Allis, WI
- Permanent
- Full-time
- Ensure that all work is performed according to safety rules, work procedures and construction standards and according to the engineered design
- Ensure the safe operation of our distribution facilities and maintain prompt response to emergencies
- Ensure Customer Satisfaction goals are met and customer concerns are addressed promptly related to construction activities
- Ensure work force is effectively trained so as to develop employee skills as well as meet all legal requirements for training
- Provide direct reports with training and work experience opportunities necessary to ensure personal success.
- Monitor and manage workload and schedule to meet required by dates. Work with all areas to share resources as necessary.
- Develop and implement innovative construction and maintenance practices to reduce costs and improve efficiency
- Ensure effective management of construction contracts and contractors
- Provide strategic direction for contracted labor resources
- Provide direction and support to engineering, expediting and construction to achieve departmental and Area goals for on-time service installations, reliability and budgets
- Provide oversight of work scheduling and resource allocation either globally or within an Area depending on assignment
- Establish, monitor and manage key business process, metrics and cost controls to achieve construction and operational goals
- Monitor, manage and control operational budgets to meet budgetary goals of Customer Operations and the Area
- Develop and implement staffing plan
- Provide leadership during escalated events (storms, outages, other emergency situations)
- Fill leadership roles as necessary (Area Manager, Manager of Customer Service, Operations Supervisor, etc.)
- A Bachelor’s degree in a relevant discipline is desired. In lieu of a degree, a minimum of five years of electric/gas distribution construction and maintenance experience in a leadership role is required
- 5 years of supervisory experience and knowledge of field operations are required
- Valid Drivers License
- Strong technical knowledge of gas distribution
- Project management experience