Order Management (OM) Agent

Expeditors

  • Federal Way, WA
  • $24.00-26.00 per hour
  • Permanent
  • Full-time
  • 17 hours ago
Company DescriptionWe take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionMajor Duties and Responsibilities
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Order Management files
  • Ensure timely clearance and delivery of freight to customer for Import shipments
  • Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
  • Ensure accurate and timely client and vendor billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers standard operating procedures are followed and updated in the DLSOP
  • Meet KPI standards, as per the company's procedures
Qualifications
  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of ocean documentation process a plus
  • Understanding of Final mile drayage process a plus
  • Pro-active, strong organizational skills
  • Proficient with Microsoft Office (Excel, Word, PowerPoint)
Additional InformationExpected pay range: $ 24- 26 per hourExpeditors offers excellent benefits:
  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.

Expeditors