IS Application Manager-Sr (ServiceNow)

Huntington National Bank

  • Cleveland, OH
  • $93,000-189,000 per year
  • Permanent
  • Full-time
  • 13 days ago
DescriptionIS Application Manager-Sr (ServiceNow)
  • Manages the activities of IT Operations and Infrastructure Services teams through staff and/or subordinate managers and supervisors. Develops strategic direction for present and future IT services. Participates in strategic planning with IT senior management and with business leaders. Plans and manages complex and strategic enterprise-wide projects. Responsible for ensuring that availability SLAs are met, failed customer interactions (FCIs) are minimized and technology currency is maintained for supported systems. Oversees the planning, scheduling, assignment and monitoring of staff and resources for assigned areas of responsibility. Develops and maintains processes to ensure ongoing support for responsible systems. Maintains fiscal accountability and is responsible for financial budgets. Maintains a high level of technical expertise related to assigned departmental functions and stays current in technical enhancements, methodologies and trends that particularly apply to Huntington.
Detailed Description:
  • Drive execution of technical strategy and responsible for overall delivery of solutions with high quality standards and best practices
  • Direct and manage a team of ServiceNow developers, administrators, architects and be hands-on ServiceNow platform as needed
  • Provide technical leadership to integration development efforts
  • Manage and collaborate on technical development within a team and other teams within the organization
  • Manage technical scope, prioritize development work to ensure timely delivery of technology solutions
  • Responsible for delivering technical solutions using agile practices
  • Manage delivery team resources (US, offshore, nearshore) in terms of resource planning and prioritization of workload
  • Ensure successful development and application support strategy is implemented
  • Identify risks, issues, and dependencies for technical delivery of solutions
  • Track and provide status updates to business stakeholders and management
  • Review and manage support incidents, service requests, and overall support activities
  • Continuously monitor and assess the performance and efficiency of the ServiceNow platform, identify areas of improvement and optimization
  • Ensure all ServiceNow implementations comply with relevant industry regulations, standards, and security protocols
  • Collaborate with security and compliance teams to implement robust security measures and protocols
  • Foster collaboration and knowledge sharing within the team
Basic Qualifications:
  • Bachelor's Degree in Computer Science, Information Systems, Business, or other related field Additional 9+ years of IT experience that includes IT Analytics, IT Trouble shooting, or IT Customer Service may be considered.
  • 10 years of relevant technical and business work experience
  • Requires experience / knowledge of system requirements, operations and programming / development processes
Preferred Qualifications:
  • 10-12 years' experience on the ServiceNow platform
  • Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), Financial Services Operations (FSO), IT Business Management (ITBM), and IT Operations Management (ITOM)
  • Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences
  • Knowledge and Experience working with Web Services, SOAP, REST, JSONv2
  • Certifications in ServiceNow CSA and CAD
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) YesWorkplace Type: OfficeOur Approach to Office Workplace TypeCertain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.Compensation Range: 93,000.00 - 189,000.00 USD AnnualThe compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).Huntington is an Equal Opportunity Employer.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Huntington National Bank