Hotel Front Desk Attendant
Pine Mountain Ski & Golf Resort
- Iron Mountain, MI
- Permanent
- Full-time
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Communicate with housekeeping to make sure guest rooms are ready
- Mitigate customer complaints as needed
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school graduate, GED recipient, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Working knowledge of Microsoft Office and reservation management systems
Pine Mountain Ski & Golf ResortNestled in Michigan's Upper Peninsula, Pine Mountain Ski & Golf Resort is a year-round haven for outdoor enthusiasts.In the winter, its slopes cater to skiers of all levels, with well-groomed trails, snowboarding options, and tubing fun. Summer transforms the landscape into a golfer's paradise, boasting a challenging 18-hole championship course amidst scenic beauty.Beyond skiing and golfing, Pine Mountain invites exploration of the surrounding wilderness through hiking trails, fishing spots, and scenic overlooks. It's a perfect destination for families, couples, and outdoor enthusiasts seeking memorable experiences in a serene and picturesque setting.