About UsThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!Position OverviewThis position’s primary responsibility is managing a team of engineers focused on the implementation of Thrive projects and service offerings within the Microsoft 365 platform.The position will work closely with Thrive’s Project Management Organization (PMO) to serve as an administrative escalation point as well as a task assigner. The ideal candidate needs to possess strong management skills and have experience in managed services and technology solutions. Exceptional communication and organizational skills are necessary to enhance the efficiency and quality in which Microsoft 365 solutions are delivered to Thrive clients.ResponsibilitiesPerform weekly 1-on-1 and team meetings with direct reportsDevelop processes and procedures to drive team efficiency, client satisfaction and positive end user experienceIdentify and sponsor opportunities to create fixed fee service offerings while also refining project scopes attached to existing fixed fee service offeringsServe as team manager with responsibilities including technical escalation, technical training, time sheet review, PTO/Overtime/Expense review and approvalAssess and assign engineering tasks based on required technical expertise and client needsAssess and enhance the technical skills of engineersEffectively communicate with project managers and client technical and non-technical staff to inform on project progress, statuses, requirements, etc.Monitor and approve engineer time sheetsQualificationsMinimum:Bachelor’s Degree, Technical Degree or equivalent work experienceExperience leading a team of engineersExperience (4+ years) in the Microsoft M365 platform, specifically:Exchange OnlineEntra IDIntuneSharePointMicrosoft TeamsEnthusiastic, self-motivated individual with team-first attitudeExcellent written and oral communication skillsExperience implementing managed services and information technology solutionsPreferred:Experience using ServiceNow (or other project management software)Experience in ITIL methodology and change management processesWillingness to improve team process and contribute to team and company initiatives
