IT Technician
Guaranty Bank & Trust, N.A.
- Addison, TX
- Permanent
- Full-time
- Work with roll out of hardware and software upgrades; implement new equipment and services; assist with new product testing and special projects.
- Flexible to be on-call on weekends along with week night and weekend hardware\software upgrades during maintenance windows
- Implement changes and additions to the company Intranet sites
- Respond to problem calls; diagnose/repair computer hardware and software installations and correct minor operational problems.
- Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
- Maintain detailed documentation of each service call in an online ticket system and escalates when appropriate.
- Assist with periodic testing and implementation of contingency plans to ensure availability of application in case of system failures.
- Perform end-user operation/procedure training and/or documentation.
- Complying with privacy policies and procedures to maintain customer confidentiality and information protection
- Complying with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
- Completing and passing all required regulatory compliance training as assigned
- Perform any additional duties and tasks assigned by management
- Experienced with personal computer and local area network setup and online network terminals
- Working knowledge of IPv4, TCP/IP, DHCP, DNS, Active Directory, Group Policy, Windows 10 and Windows 2012-2019 operating systems, and Microsoft Exchange\Outlook environment.
- Experience with managing VMWare and Hyper-V is preferable
- Experience with ID card scanners, desktop scanners, printers, printer configuration, debit card printer\PIN pad, web cams, signature pads and various other types of peripherals
- Working knowledge of telecommunication technology including Cisco VoIP phone setup and configuration and video conference systems such as Zoom
- Experience with Microsoft Office applications including Word, Excel, Outlook & OneNote
- T. security including identifying phishing emails including understanding email message headers, and using anti-virus and anti-malware tools in detecting threats
- Familiarity with smart phones and tablets including iPhones, iPads and Android devices. MDM experience is preferable.
- Experience with Chrome Books and Google Slates including ChromeOS and Google Suite is preferable
- Strong analytical, troubleshooting and problem-solving skills through process of elimination
- Ability to accept change, adapt to shifting organizational challenges and priorities and manage multiple tasks at once
- Experience with I.T. Help Desk ticketing systems
- Excellent interpersonal, verbal and written communication skills
- Willingness and ability to determine, evaluate, and provide innovative ideas for overcoming novel and unexpected IT related challenges and obstacles
- Ability to work and communicate in a fast-paced dynamic team environment and contribute new ideas and skills to IT tasks and projects
- Demonstrated enthusiasm for technology, and a desire to learn, excel, and advance in new areas
- Two Year College degree or equivalent experience
- Three years previous information systems experience in I.T. Help Desk environment
- CompTIA A+ and/or Network+ Certification is preferred
3 years: previous information systems experience in I.T. Help Desk environment