Customer Service Representative I
- Irving, TX
- Permanent
- Full-time
- Responsible for answering routine questions and issues about products and services from internal and external customers
- Effectively resolves inquiries or escalates concerns in a timely fashion
- Follows standard procedures and guidelines
- Understands how assigned duties relate to others within the team and how the team integrates with related teams
- Impacts own team through the quality of the support provided
- Recognizes and solves typical problems; selects solutions from established options
- Communicates moderately complex information in routine situations, typically within own team
- Works under general supervision with limited ability to modify approach
- Individual contributor having no supervisory responsibilities; manages own workload
- Performs all other duties as assigned by management
- Typically requires 2+ years of related work experience
- High volume call center experience
- Having worked with consumer credit