Client Services Manager

Naviga

  • Denver, CO
  • Permanent
  • Full-time
  • 23 days ago
Our client specializes in managing home lottery programs as a fundraising strategy for hospitals and other non-profit organizations. They partner with these clients to oversee the entire process, from planning and budgeting to marketing and prize selection, with the goal of generating significant revenue to support healthcare initiatives. Naviga has been retained to help them find a Client Accounts Manager to join their team.Title: Client Accounts Manager
Location: Remote - Denver, COKey Points:
  • You'll be part of a global agency that helps hospitals and hospital foundations raise critical funds through home lottery programs, directly contributing to healthcare.
  • This is a chance to join a new U.S. operation from the ground floor, offering significant opportunities for career growth and development.
  • You'll have the chance to build strong, long-term relationships with important clients, including hospital board members.
  • You'll work with a passionate team and have a direct hand in shaping the success of fundraising campaigns.
Responsibilities:
  • Serve as the primary point of contact for assigned clients, building strong, long-term relationships based on trust and exceptional service.
  • Lead the strategic planning, scheduling, and budgeting for lottery programs.
  • Collaborate with cross-functional teams, including marketing, creative, and analytics, to ensure seamless program delivery.
  • Monitor key performance indicators (KPIs) and provide data-driven recommendations to optimize program success and increase sales.
  • Build and maintain strong relationships with external vendors, sponsors, and community partners.
  • Identify potential risks and challenges, developing and implementing mitigation strategies.
  • Provide mentorship and guidance to Client Services Coordinators, fostering a positive and productive team culture.
  • Prepare and deliver impactful presentations and reports to clients and stakeholders.
  • Travel within the USA on a monthly basis, and occasionally to other Asher offices for team-building and planning.
Requirements:
  • Minimum of 5 years of experience in account management, client services, professional services, or project management.
  • Proven ability to build and sustain trust-based relationships with stakeholders.
  • Strong planning, budgeting, and performance analysis skills.
  • Excellent communication, interpersonal, and decision-making abilities.
  • Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, SharePoint).
  • Ability and willingness to travel within the United States and to Canada as needed.
  • A valid driver's license.
Education:
  • Bachelor’s degree in business, communications, marketing, or a related field.

Naviga