Patient Service Representative

Akron Children's Hospital

  • Wooster, OH
  • Permanent
  • Full-time
  • 12 days ago
The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.Responsibilities:
  • Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
  • Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
  • Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
  • Manages third-party payors and collection of co-pays.
  • Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
  • Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
  • Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
  • Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
  • Participates in clerical and administrative cross coverage efforts as needed.
  • Ensure HIPAA compliance is followed.
  • Other duties as required.
Other information:Technical Expertise * Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
  • Experience working in a healthcare environment is preferred.
  • Experience in computerized scheduling system preferred.
  • Knowledge of medical terminology preferred.
  • Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
  • Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
  • Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.
Education and Experience * Education: A high school diploma or equivalent is required.
  • Certification: None.
  • Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
  • Years of experience supervising: None.
Full TimeFTE: 1.000000Status: OnsiteSave JobShare:See Where You'll be working Get an idea of what your daily routine can be like.Jobs For You Featured Jobs
  • Save Job
Akron, Ohio * Save JobAkron, Ohio * Save JobAkron, Ohio Recently Viewed JobsYou have no recently viewed jobs. After you have explored this site, you can view jobs you've recently visited here. Saved JobsYou have no saved jobs. When you are , you can save your favorites for later by pressing the heart icon, shown here:Support for your best lifeOur comprehensive benefits will help you thrive personally and professionally.Hiring ProcessWe make the hiring process as smooth and simple as possible.Working at
Akron Children’sWe treat co-workers like we want to be treated.Sign Up For Job AlertsSign up below to receive communications about career opportunities with Akron Children's.Email Address Interested InJob CategoryLocation Add
  • Administrative, Wooster, Ohio, United States
Confirm EmailBy using this site, you consent to our use of cookies. To learn more, read our

Akron Children's Hospital