Customer Contact Specialist I
Dominion Energy
- Gastonia, NC
- Permanent
- Full-time
- Good command of the English language, to include spelling and grammar, and ability to relay information by phone or in writing using good interpersonal and communication skills. (Bilingual Spanish skills a plus)
- Basic desktop computer proficiency, typing skills and the ability to utilize and navigate multiple systems simultaneously and demonstrate customer focused professionalism at all times.
- Knowledge and experience using MS 365 applications.
- Ability to work independently and as part of a cross functional team.
- Ability to deal with difficult customer situations, assess requests or problems and determine appropriate action with follow through.
- Good organizational and time management skills.
- Ability to learn quickly and apply knowledge demonstrating basic understanding of billing, rates, credit, energy usage, and customer accounts.
- Must be able to work an 8hrs or 10hrs shift to include ability to work varying hours of operation including nights, weekends, and times of emergency response.
- Must be able to arrive to on-site work location within one hour.
- Must be able to meet identified skills and knowledge assessment targets to successfully complete all training.