Technical Services Representative

• Answers inbound phone calls and emails requesting pricing quotations, testing specifications, and testing status.
• Types and sends pricing quotations for clients.
• Tracks quotes received and quotes sent to clients on daily basis.
• Provides assistance to clients in relaying information about Galbraith's services; including:
• Providing customers with technical guidance in partnership with the technical team
• Making changes to orders during samples testing process based on client requests
• Obtaining sample status
• Responding to requests for forms including New Vendor requests
• Assists in filling out forms for sample submittal
• Interfaces with all internal departments and customers in the quote process to provide two-way communication and coordination of services.
• Reports to management any problems with issuing and receiving quotes.
• Prepares and published client reports
• Reviews production status report, updating the Laboratory Manager daily of outstanding results/backlogged areas
• Coordinates turnaround times of client requests with Supervisors, and informs Supervisors of specific client deadlines
• Handles incoming client status calls and emails, and relays new information to departments as needed.
• Forwards unresolved status/TAT customer complaints to GLI management staff for follow-up
• Coordinates customer notification of late deliverables on a daily basis
• Enters work orders into LIMS
• Creates and maintains client information in LIMS.
• Creates and maintains test code information in LIMS.
• Enters and verifies laboratory results in LIMS
• Follow the guidelines set forth with clients and in the company Quality, Health, Safety, Security and Environmental policies and procedures.
• Comply with company management systems in accordance with appropriate regulatory agencies.
• Follows the guidelines set forth in by clients and the company Quality Manual and Safety / Chemical Hygiene Plan.
• Other duties as defined by Manager, department needs and workload.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Degree requirement: Associate's Degree in science related field
• Minimum of one (1) year of experience with laboratory testing or customer service

Bureau Veritas