Part-time Customer Service Representative

Thelen Auto Group

  • Bay City, MI
  • $14.00 per hour
  • Permanent
  • Part-time
  • 6 days ago
  • Apply easily
Customer Service RepresentativePay$14.00 per hourJob type
  • Part-time
Schedule
  • 5-6 hour shift
  • 8:00 AM - 1:00 PM Monday - Friday, with a 9:00 AM - 3:00 PM Saturday on a rotational basis
Benefits
  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k)
  • Vision insurance
  • Life insurance
  • 401(k) matching
  • Referral program
  • Health savings account
Job descriptionStart your future with Thelen Auto Group. We are seeking to fill a part-time position with someone who is positive, reliable, energetic, and able to work effectively while multitasking to fulfill the role of Customer Service Representative.Responsibilities
  • Receive inbound calls from current and potential customers by answering a multi-line phone system and directing calls accordingly
  • Perform service department outbound follow-up calls
  • Complete, respond to, and assign internet leads throughout the entire dealership group accordingly
  • Provide outstanding customer service on all calls and online inquiries
  • Help maintain customer database
  • Other tasks as assigned
Qualifications
  • Computer skills a must: proficient in Excel while managing multiple systems and two screens simultaneously
  • Ability to multitask easily
  • 1 year Customer Service experience
  • Multi-line phone experience with excellent phone etiquette
  • CRM, but not required. We will train the right person
  • Ability to sit in front of a computer and on the phone for long periods of time.
  • Must have a strong attention to detail
  • Excellent verbal and written communication skills
  • Monday through Friday, 8:00 AM – 1:00 PM availability and Saturdays, 9:00 AM-3:00 PM, are required on a rotational basis
  • Ability to talk and type at the same time

Thelen Auto Group