SALES ASSOCIATE - RETAIL (FULL TIME)
- Rockford, IL
- Permanent
- Full-time
- Greeting guests.
- Answering questions - accurately and politely.
- Answering the phone.
- Making proficient sales transactions - using a point-of-sale system.
- Handling cash and other forms of payment.
- Maintaining proper cash drawer balances.
- Directing guests to areas/restrooms.
- Demonstrating impeccable product knowledge.
- Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
- Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
- Maintaining a clean and organized store.
- Maintaining proper product stock levels – through retail pulls & inventories.
- Displaying Retail product – through HRC’s visual display standards.
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
- Assuring the complete satisfaction of each and every guest.
- Creating memorable experiences.
- Entertaining guests to create “Raving Fans.”
- Attend seminars when needed.
- Basic mathematical skills.
- Excellent customer service skills.
- Microsoft Word and Microsoft Excel.
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of team members and guests.
- Remain calm in a hectic, fast-paced atmosphere.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Restock needed materials and retrieve dropped items.
- Use a cash register.
- Distinguish between different denominations of currency and make correct change.
- Use machines and equipment including, but not limited to; include cash register system, credit card machines, and calculator.
- Ability to stand for long periods of time.
- Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests.
- High School diploma, or GED required.
- Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
- Must successfully pass background check.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
- Maintaining a well-groomed appearance (“having a plan”).
- Following all uniform guidelines.
- Practicing all general safety & sanitation standards.
- Recycling products, where possible.
- Maintaining HRC’s 5 core Values and Mission Statement.