Referral Specialist

Veterans Inc.

  • Shrewsbury, MA
  • $22.00 per hour
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Are you motivated by knowing you've made a difference in someone's life and in our community? Do you have a passion for helping those in substance abuse recovery? If you answered yes, then you may have what it takes to be part of the Veterans Inc. team at Independence Hall!At Independence Hall, we provide client-centered care and recovery-oriented treatment within a therapeutic environment. We are seeking passionate and innovative individuals to join our behavioral health programming.Veterans Inc. is seeking a Referral Specialist who will be a key member of the Veterans Inc. Admissions team. This position provides administrative and clerical support in the areas of pre-admission, admission, discharge, and billing. Duties will include, but not be limited to, referral and admissions coordination, answering phone calls, scheduling appointments, insurance verification, and client intakes. The position must exemplify the core values and mission of the organization by exercising discretion, diplomacy, and tact in interactions with patients, staff, and external agencies.The schedule for this position is 40 hours per week, Monday through Friday.WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:
  • Provide customer service to referrals and patients, adhering to the organization's policies and HIPAA requirements, while maintaining confidentiality and privacy protocols.
  • Receives and screens referrals via telephonic, fax, and online. Collaborates with the admissions manager to approve new patients for both inpatient and outpatient Substance Abuse Treatment Services.
  • Coordinates scheduling needs of new intakes for admittance into program(s).
  • Works collaboratively with internal and external referral sources and programs to maintain Treatment Center referral for services.
  • Collaboration with Clinical and Admissions Teams: Collaborating with clinical and admissions teams to review referrals, discuss patient needs, and coordinate care plans before admissions.
  • Scheduling and Logistics: Maintain an up-to-date wait list and coordinate admission times to ensure a smooth intake process.
  • Follow-up and Monitoring: Follow up with referring agencies and patients (if necessary) to confirm receipt of referrals, address any questions, and provide updates on the status, including waitlist management.
  • Informs patients of any outstanding co-pay balance as addressed by the organization's finance department.
  • Serve as a backup for reception and assist with the intake process.
WHAT YOU MUST HAVE:
  • Minimum of high school diploma or equivalent, with six (6) months of medical receptionist/office experience in comparable health care setting required.
  • Minimum of two (2) years of administrative or clerical experience in clinical or community-based setting highly preferred.
  • Basic to intermediate computer knowledge and skills.
  • Knowledge and skilled at use of Electronic Health Records, Insurance Payor portals, Microsoft excel and other medical office applications.
  • Must have a valid driver's license and reliable transportation to travel between Worcester and Shrewsbury.
  • Must be able to successfully pass a CORI/Background records check.
  • Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.
WHAT WE CAN OFFER YOU:Comprehensive Benefits Package for FT employees includes:
  • BCBS Medical, Dental, and Vision Insurance
  • Employer Paid Short and Long-Term Disability and Life Insurance.
  • $2500 Medical Opt-Out program if you have medical coverage through another source.
  • Retirement Plan (403B) with a $2000 Match
  • Flexible Spending Accounts
  • Tuition Reimbursement Program
  • Paid Parental Leave
For more information, or to apply now; visit our . Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our . Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact .We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

Veterans Inc.