Overview:Salary $45,000 yearScope of Position:Provide case management and career counseling to customers. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement. Responsibilities:Essential Functions:· Provide individualized assessment of work, family and personal development needs and opportunities· Determine WIOA and SkillUp eligibility and accurately complete required documentation for enrollment· Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment· Provide referrals to appropriate community service or social service agencies when needed· Convince customers to participate in and follow through with planned activities as outlined in contract with funding agency· Oversee customer activities and assist with workshop schedules· Create solutions to customer attendance problems· Maintain organized database of customers and keep detailed documentation of all contacts· Maintain customer files as specified by contractor· Share information with appropriate staff and/or funding agencies· Provide consistent and comprehensive case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract and accommodating customer work schedules· Document all participant contacts and activities in case progress notes· Assist in the preparation of project reports as needed· Ensure that positive outcomes and goals are met as required by contract· Work with the team on implementing processes that increase customer engagement· Other opportunities as available Qualifications:Education and Experience Requirements:· Career counseling experience· Ability to prioritize tasks and document visits and contacts· Demonstrated telephone, computer and written communication skills· Ability to maintain flexibility as needs of contract or contractor require· Bachelor’s Degree in Education, Social Work, Human Resources or a related area· Knowledge of Microsoft Office programs· Driver’s License is Required