Workplace Experience Manager

• Excellent communication and interpersonal skills; ability to effectively manage feedback.
• Develop strong and respectful working relationships with teammates, peers, and stakeholders.
• Take ownership and work independently on tasks and projects with little instruction.
• Effectively convey ideas, solutions, and problems with manager, peers, and customers.
• Embody a One Team mentality; enthusiastic to work with and learn from others.

• Ensure a best in class end-to-end workplace experience for all employees and external guests across managed sites; driving a sense of experience for each employee and visitor to Qualtrics offices.
• Oversee Workplace Service operations including; mailroom, janitorial, food & beverage, copy/print business supply hub, fitness centers, storage, and other amenities.
• Manage in-office food services program; ensuring healthy variety in a cost effective way.
• Manage the activities of the on-site contractors, providing guidance and support, and ensuring all contracted services are being provided.
• Develop, plan, and execute employee events in the office based on employee feedback and interests, an average of 20-30 events per calendar year.
• Coordinate logistics for internal events, including catering, setups, and communications.
• Monitor and evaluate the success of workplace events, making recommendations for future improvements.
• Manage Operational Expenses for assigned cost centers; efficient use of budget, tracking and reporting expenses, and vendor accountability. Reporting out on a monthly and quarterly basis.
• Partner with Real Estate, Facilities, Security, and Health and Safety to ensure compliance and best practices within the workplace.
• Deploy Space Management principles by monitoring, tracking, and managing the physical workplace. Ensuring layout, workflow, storage, and aesthetics of spaces align with intended purpose, promoting efficiency and productivity.
• Support the development of Workplace Services programs, projects and initiatives to align on services globally.
• Manage ad hoc projects related to Workplace Services, operations and development.
• Partner with People Team, Brand & Belonging, and other cross functional teams to develop local/ regional/global programs, initiatives, activities, and events to promote company objectives and create employee engagement.
• Process and procedure development; Incorporate Change Management principles for successful implementation.
• Build systems that ensure seamless and “effortless” operational excellence by developing scalable work process efficiencies through technology platforms.
• Stakeholder management through strong working relationships, partnership, and effective communication.
• Lead team members and cross-functional partners to create an inclusive and collaborative work environment.
• Culture Champion through leading by example; following company policies, embracing diversity, and creating an environment of inclusion.
• Ensure safety standards are being met at managed sites by holding a leadership role on Safety Committee in partnership with the Global Environmental Health & Safety Program Manager.
• This role requires 5 days in-office out of our Provo, UT location.

• 6+ years of workplace programs, facilities, employee experience, events, and/or site management experience.
• Familiarity with facility management principles and operations is a plus.
• Experience in design and planning large scale events.
• Requirement to be on-site during normal business hours, Monday-Friday, and an understanding that the nature of this work might necessitate some after-hours engagement or emergency response.
• Strong customer service skills that involve solving more complex issues, actively listening to employee feedback and implementing suggestions for improvement.
• Experience in organizing events and managing small projects efficiently.
• Experience working with cross-functional teams.
• Ability to collect and analyze feedback to improve workplace services.
• A proven ability to be a self-starter capable of driving results without significant supervision.
• Exceptional organizational skills, ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
• Ability to manage a workplace experience budget; analytical skills, financial management and reporting.
• Creative program development, utilizing feedback to drive improvements.
• Proficient with Google and Microsoft product suites, and other productivity software tools.

• Passionate: We're obsessed with creating amazing workplaces and believe they have a profound impact on employee experience and success.
• Collaborative: We work cross-functionally, breaking down silos and building solutions together.
• Innovative: We're always looking for new ways to improve the workplace, embracing technology and data-driven decision-making.
• Global: We're a diverse team with offices around the world, offering you exposure to different cultures and perspectives.

• Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
• Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities
• We take pride in our office design aiming at fostering creativity from our city views to an open and collaborative workspace.

Qualtrics