Supervisor - Front Desk Dental

• Collaborate with Clinic Leadership in establishing, implementing, and maintaining quality patient care, to improve quality metric standards and to meet the external client expectations. Involving the care in the care team in the QA/PI process, (NCQA-PCMH TC07).
• Provides day-to-day supervision, training, and coaching of all front desk staff; includes hiring/firing authority and input into performance appraisals, in consultation with HR and Department Leadership.
• Facilitates coordination of clinic appointments, reception services, and front office patient flow.
• Ensures front desk staff provides direct, high-quality customer service to patients.
• Creates a professional and friendly atmosphere for all patients, staff, and visitors.
• Oversees dental, medical, and behavioral health scheduling in partnership with the Department Leadership and Customer Care Center Staff.
• Ensures that waiting rooms are clean, friendly, and welcoming to patients and visitors.
• Participates in front desk responsibilities, provides coverage at the front desk.
• Under the direction of the Dental Clinic Manager, ensures that assigned clinic(s) meet strategic goals associated with revenue cycle quality outcomes, encounters, resource management, and growth projections in line with the organizational strategic initiatives.
• Maintains adequate staffing and scheduling for each front desk function, including managing timecards and time off requests.
• Meets regularly with Department Leadership to ensure appropriate communication of organizational initiatives across clinic sites and to ensure departmental and organizational KPIs are monitored and met.
• Completes monthly front desk competencies in collaboration with Department Leadership through auditing, training, and testing.
• Meets the needs of patients and their families by taking responsibility for patient safety, satisfaction, and clinical outcomes by using appropriate interpersonal techniques to resolve difficult situations and restore patient confidence.
• Manages and resolves human resources, safety, and risk management issues.
• Ensures all assigned clinic sites operate within defined business monthly budgets (office supplies, interpretation services, printers/copiers, and taxi services).
• Maintains compliance with governing regulations and the rules of accrediting bodies by monitoring operations and initiating changes where required; collaborates closely with clinical team members to ensure successful completion of regulatory reviews and quality standards.
• Reports to work on date and time scheduled and enforces that the front desk support staff act in a similar manner.
• Promotes positive teamwork and cohesiveness between all staff.
• Provides constructive and creative recommendations for improvements in own area of responsibility or the clinic's system as a whole.
• Maintains a high level of quality, accuracy and neatness in work performed.
• Actively manages direct reports to facilitate excellent customer service to all patients.
• Conduct daily clinic quality walks (front and back office).
• Lead clinic in the responsibility of scheduling efficiencies and effectiveness, revenue enhancement processes, and collections.
• Effectively supports all Dental Clinics by rotating throughout all locations weekly and provide in-person and virtual support based on clinic need.

• Integrity: Doing the right thing even when no one is watching.
• Compassion: Meeting patients where they are with empathy.
• Accountability: Following through on our commitments.
• Respect: Valuing human dignity.
• Excellence: Embracing a growth mindset and striving for continuous improvement.

• Highschool diploma or GED required.
• Bilingual preferred but not required.
• Prior supervisory experience in healthcare setting preferred.
• BLS/CPR certification upon hire preferred or must obtain after hire.

• Ability to interact positively and build rapport with patients, coworkers, and/or external contacts.
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency.
• Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range STRIDE diverse patient population.
• Customer service skills, including the ability to diffuse upset patients.
• Knowledge of principles and procedures for personnel recruitment, selection, training, and personnel information system.
• Knowledge of automation systems capabilities and utilization to input, access, retrieve, edit and manipulate data for decision making.
• Skill in using a variety of computer software including but not limited to the internet and MS Office Products, including Excel.
• Ability to identify barriers to performance of others and provide coaching, training, or other assistance to remove those barriers.
• Ability to handle patient, employee and sensitive business information ethically and responsibly.
• Active listening, critical thinking, and time management.
• Ability to communicate clearly and accurately verbally and in writing.
• Excellent organization and detail-oriented skills.
• Conflict/crisis management and problem-solving skills.
• Ability to coordinate and prioritize multiple tasks in a fast-paced environment.

• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME)
• No nights, weekends, or major holidays
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

Stride Community Health Center