Senior Technical Service Account Manager (Sr. Food Scientist)
- Hoffman Estates, IL
- $89,000-130,000 per year
- Permanent
- Full-time
- Develop close working relationship with the technical community of new customers or under-developed existing customers. Identify, penetrate and build relationship with key decision makers leading to new opportunities and projects.
- Work cross functionally within Tate & Lyle to ensure customer performance goals are met.
- Lead customer projects and provide technical expertise and support to develop high quality, cost effective solutions.
- Partner with sales teams to build a strong project pipeline by identifying and shaping new opportunities.
- Capture new technical leads/opportunities to build a strong project pipeline in CRM system. Independently review projects, growth, and ability to move projects through development stages.
- Responsible for understanding customer needs and using these insights to support solution design, pipeline development and technical strategies.
- Understand customer culture, capabilities, structures and processes utilizing these insights to support the development of fit for purpose solutions.
- Follow and share market intelligence and industry trends to contribute to solution development.
- Promote Tate & Lyle’s technical leadership position by presenting new product ideas and technologies to existing and potential customers.
- Support customers in using ingredients by leveraging understanding of Tate & Lyle’s ingredients portfolio and their applications.
- Support colleague’s promotion of stevia across North America.
- Have a deep understanding of how flavor houses operate to drive solution sales within them
- Create recognition for Tate & Lyle‘s ingredients/technologies by developing and fostering relationships within the industry.
- Build a strong and diverse internal network to be able to draw upon the right sources of expertise as required.
- Understands and anticipates customer/market aims, needs, processes and success measures, to better develop and position solutions that have real impact.
- Assumes primary technical responsibility of customer interactions, draws out issues with timely responses
- Leads complex technical discussions with customers, mentors others on customer’s needs, develops strategies and influences stakeholders
- Combines insights on technical expertise, the external environment and our customers’ business with a deep understanding of Tate & Lyle to drive commercially astute business decisions consistent with our strategic objectives.
- Shares industry and market information back into business, participates in new business technical assessment, determines implicates of solution development and adoption, understand competitive solutions
- Drives new business technical assessment, combines understanding of T&L and customer value chain to grow the business, demonstrates strong commercial acumen, creates plans and strategies to mitigate risk
- Thinks creatively, analytically and holistically, employing innate curiosity to explore problems and generate impactful solutions.
- Effectively questions and explores concepts, represents the voice of the customer, adapts and delivers compelling value propositions
- Coaches team members and customers, develops and communicates compelling technical insights to secure customer commitment to engage in new solution design
- Carries out rigorous and high-quality research that elevates Tate & Lyle’s brand as a world-class solutions provider.
- Clearly and logically plans projects, follows processes and procedures, supports technical trials, analyzes large amounts of data to define the critical issues and make recommendations
- Determine best practices and the recommended path forward, adapts processes to better suit customer, recognizes issue to be resolved and can build multiple solution paths, proactively ensures alignment across multiple teams
- Acts as an advisor, both internally to drive the direction of Tate & Lyle and externally to inform thinking and action when solving complex problems. Leverages a deep understanding of stakeholders, partners and customers to influence and collaborate effectively.
- Develops broad industry network, build relationship with key internal colleagues, shares insights with cross-functional stakeholders, keeps stakeholders aligned and engaged
- Develops internal and external networks, engages a wide range of stakeholders, effectively influences with compelling rationale and recommendations, enables the sharing of insights with cross-functional stakeholders, identifies and navigates organizational dynamics
- Takes accountability for delivering world class solutions. Pro-actively takes ownership and shows initiative in leading and contributing to high-quality and timely work.
- Identifies and seizes new opportunities, converts plans into own tactics, monitors and assesses progress, takes responsibility to ensure quality and timeliness of deliverables
- Develops tactics and modified technology as needed, oversees design and delivery of complex customer implementations, creates clarity for self and others, holds people accountable for deliverables, embeds culture of continuous improvement
- Education: Bachelor’s Degree is required (Master’s degree preferred) preferably in food science, chemistry, engineering or related area of study
- Food industry experience: 10+ years of experience in the food industry.
- Food formulation experience and understanding of food systems and ingredient functionality required. Sound knowledge of food science, food chemistry, food microbiology, and food processing.
- Broad industry experience including experience drawing on relationship management and professional maturity.
- Willingness to travel up to 50% (car and/or air)
- Medical, Dental, Vision coverages
- Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
- 401K with company match
- Company paid life insurance
- Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!