Problem Resolution Specimen Technician
- Cleveland, OH
- $22.38 per hour
- Permanent
- Full-time
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
- Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures
- May be responsible for calling clients to obtain resolution of problems
- Demonstrates competency of job duties and SOP's related to Specimen Processing problem resolution
- Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
- Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels
- Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care
- Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability
- Responsible for correctly entering TIQs/TNPs
- Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens
- Identifies and escalates trending problems to department management as appropriate.
- Working knowledge of MS Office
- Perform all other job duties as assigned
- Minimum of 3 years Lab experience preferably in a production environment
- Laboratory experience with strong Specimen Processing background preferred.
- Medical background preferred which includes medical terminology applicable to a clinical laboratory.
- Must meet productivity and quality standards of the department
- Must be able to handle multiple tasks and work in a fast-paced environment
- Works in a biohazard environment, practicing good safety habits
- Able to sit or stand for long periods
- Must have strong written and verbal communication skills
- Communicates effectively with all levels of internal and external staff
- Ability to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills
- Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures
- Fosters a team-oriented work environment.
- Knowledge of medical and laboratory terminology preferred
- Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to
- PC skills including the ability to run reports & use to manage workflow; real-time thru-put