Software Engineer SME
- Herndon, VA
- Permanent
- Full-time
- Maintain and enhance the core ServiceNow platform by adding new capabilities to improve functionality for various tenants.
- Develop, test, and deploy ServiceNow updates based on customer requirements.
- Customize and configure ServiceNow applications, facilitating the rollout of new applications and modules; including configuring the Application User Interface and workflows.
- Collaborate closely with ServiceNow System Engineers and developers to design solutions, manage updates, and handle configuration changes or requests.
- Identify system deficiencies and propose effective solutions.
- Support ongoing maintenance and continuous improvement of processes, standards, policies, methodologies, and tools.
- Ensure development and production environments are reliable, reproducible, and consistently configured across Development, Testing, Integration, and Production stages.
- Participate in production support and provide end-user assistance as needed.
- Document testing procedures and maintenance activities related to system corrections.
- Research and adopt new technologies and standards to enhance platform capabilities.
- Design, develop, and modify enterprise-wide systems and applications software.
- Contribute to system and deployment planning while ensuring compliance with software standards.
- Evaluate hardware-software interfaces, operational requirements, and overall system characteristics to optimize performance.
- Performs other job-related duties as assigned
- TS/SCI with polygraph
- Minimum of sixteen (16) years of relevant experience, with a bachelor's or master's degree.
- Strong knowledge of the ServiceNow Development Platform, including but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, and Custom Development.
- Proven track record of successfully developing ServiceNow products using JavaScript and other programming languages.
- Experience in database administration, preferably Oracle or MySQL.
- Ability to accurately estimate work effort and resource requirements.
- Excellent written and verbal communication skills.
- Strong multitasking abilities and capability to meet deadlines.
- Ability to work both independently and collaboratively within a team environment.
- Adaptability to a rapidly changing work environment.
- Willingness and aptitude to learn and work with emerging technologies and tools as needed.
- Capability to deliver enhanced functionality, support new implementations, and provide ongoing maintenance while maintaining system integrity.
- High level of initiative, creativity, and technical expertise essential to effectively contribute to the team.
- Skilled at identifying issues and implementing timely corrective actions.
- Commitment to pursuing the ServiceNow Certified System Administrator (CSA) certification while on the job.
- Must pass pre-employment qualifications of Cherokee Federal
- Current ServiceNow Certified System Administrator (CSA) certification.
- Experience with IT project management methodologies and familiarity with Scrum, Lean, Agile, and DevOps practices.
- Knowledge of programming languages such as Java and Ruby, as well as experience with DevOps and DevSecOps processes.