Behavioral Health Milieu Specialist - Adult Behavioral Health 8 Hamilton

• Crisis Prevention Institute (CPI Training) within 3 Months
• Basic Life Support (BLS) (AHA) within 30 Days

• Supports the treatment by providing education on ways to minimize behavioral outbursts through use of preventative strategies such as building positive relationships, rapport, and being a primary support to patients when additional care and behavioral management are needed.
• Ensures all therapeutic activities, groups, and daily schedules are being followed.

• Takes initiative in making decisions and taking immediate action to ensure safety
• Serves as role model to reduce/eliminate use of seclusion/restraints through the use of effective verbal de-escalation and patient support.
• Participates in application of seclusion/restraints when appropriate; provides monitoring of patients in such situations; completes appropriate documentation
• Participates in patient and staff debriefing

• Provides supportive care to patients and families when appropriate
• Monitors video/audio equipment to ensure patient, visitor and staff safety, and/or makes “rounds” in the immediate patient care area
• Completes electronic event reports as indicated
• Will work directly with patients when behavior cannot be managed in the milieu with other patients. During this supportive intervention, this role will incorporate strategies that promote patient success and safety in the milieu.

• Ensures patients are treated with respect and dignity
• Compliant with legal components of admissions/treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients' rights, obtaining releases of information)
• Documents interventions in a succinct and goal directed manner
• Incorporates trauma informed care through therapeutic interactions, interventions, and de-escalation principles to patients when additional support is needed. This includes, but not limited to, removing patients from situations or settings that may pose a risk or are unsafe for patients.
• Provides support, sets limits, and/or facilitates learning from the situation if/when providing direct patient care
• Assesses patients and suggests treatment goals for patients that pose a risk to themselves or others in the milieu.

• Actively promotes and achieves customer satisfaction (patient, family, departments and physicians)
• Assists in completing chart audits and compiling other data to evaluate performance
• Role model for other team members
• Compiles and assists in analyzing intake, utilization and patient flow data
• Generates ideas for improving processes, treatment, and patient care
• Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans
• Collaborates with the unit manager on ways to ensure a supportive and structured environment is maintained for all patients and staff

• Educates Behavioral Health patients/families/significant others about effective strategies to manage behavioral outbursts and achieve success during treatment.
• Possesses a working knowledge of community services
• Assists in referring patients to the most clinically appropriate setting
• Incorporates trauma informed care and recovery principles in education to patients, staff, and families.
• Assists with removing any barriers patients/families encounter with recommendations
• Acts as a patient advocate to ensure the patient is successful in their ongoing treatment after hospitalization
• Maintains solid working relationships with other community providers
• Recognizes and reports abuse/neglect situations as required by law

The Carle Foundation