Field Service Engineer - Industrial Automation (Direct Hire) - CA001
WGNSTAR
- Hayward, CA
- $125,000 per year
- Permanent
- Full-time
A successful Field Service Engineer will, under limited supervision, drive excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technologies. You will commission, troubleshoot, service and perform preventative maintenance on Automated Plasma Treatment work cells within customer facility. Additionally, will be required to repair and/or refurbish systems and sub-systems for other atmospheric and/or vacuum plasma technology systems.Responsibilities:
- Frequent travel, primarily within North America (incl. Mexico), Europe (primarily Germany) and Southeast Asia to install, maintain and repair equipment.
- Quick response to customer requests. emergency services and 24x7 "On Call" support.
- Scheduling services calls with customers.
- Equipment on-site commissioning, installation and qualification, testing, maintenance, trouble shooting and calibration services.
- Work under strict occupational safety and health standards (OSHA, NPFA).
- Assist maintaining organization of materials, customer spare/repair parts, equipment builds.
- Identifying tools and resources necessary for completion of tasks.
- Training customers in the operation and maintenance of equipment.
- Telephone, email and in-person technical support.
- Create clear, concise, and complete commissioning procedures & troubleshooting documentation.
- Writing/editing templates, operating procedures and manuals.
- Coordinate with cross functional work teams such as field applications, support and services, product management, manufacturing and marketing or sales.
- Has very strong technical knowledge of electrical circuitry, mechanical and electronics and factory automation industrial tools, machinery or equipment.
- Has excellent troubleshooting skills.
- Has excellent customer service skills, focus on the customer.
- Is well organized, with a keen attention to detail.
- Can work alone and without supervision.
- Associate degree in an electro-mechanical, electrical or electronic discipline or equivalent military training.
- 5+ years’ experience in field service or similar position.
- Excellent communication skills (both verbal and written).
- Ability to read and understand electrical drawings and assembly drawings.
- Experience with factory automation, or electronics devices production.
- Experience in programming PLC’s and HMI’s.
- Must have a valid passport and driver’s license.
- Must be able to pass background check and drug test.
- Must be able to pass customer’s site requirements.