Manager, Epic Revenue Cycle Applications
Childrens National Medical Center
- Silver Spring, MD
- Permanent
- Full-time
- Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
- Master's Degree Preferred
- (5) Five years of progressive experience in health information technology or healthcare operations, with a focus on revenue cycle front-end workflows such as patient registration, scheduling, and referral management and/or revenue cycle back-end workflows such as hospital billing, professional billing, charge capture, HIM and Coding. Minimum of three years in a leadership or senior systems support role, overseeing Epic applications and collaborating closely with operational stakeholders to optimize system performance, workflow alignment, and end-user adoption.
- Epic Certification
- This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire.
- Project Management (PMP)
- ITIL
- Lean Six Sigma
- Change Management
- Epic System Expertise – Strong understanding of Epic functionality, modules, and healthcare workflows, with the ability to configure and optimize Epic applications to meet organizational needs.
- Communication & Stakeholder Engagement – Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders. Adept at building consensus and aligning diverse groups to a common goal.
- Problem-Solving & Proactive Solutioning – Proven ability to identify and address issues proactively by finding solutions before they become challenges. Possesses critical thinking skills to evaluate complex problems and propose actionable solutions.
- Advisory & Guidance – Skilled in providing guidance and expert advice to both technical teams and business leaders, ensuring alignment between Epic applications and the organization’s strategic priorities.
- Collaboration & Influence – Strong ability to work cross-functionally with teams, stakeholders, and departments to build consensus and drive initiatives forward. Demonstrated experience in wielding influence to drive decision-making and promote collaboration.
- Change Management & Adaptability – Ability to manage and facilitate change across various stakeholders, ensuring smooth adoption of new systems, processes, and updates while minimizing disruption to workflows.
- Leadership & Team Development – Demonstrated ability to lead and mentor a team of analysts, providing clear direction, fostering a culture of continuous improvement, and supporting career growth within the team.
- Process Improvement – Knowledge of best practices for process improvement, including the application of methodologies such as Lean or Six Sigma, to streamline workflows and enhance system performance.
- Customer-Focused Approach – A commitment to understanding the needs of end-users and stakeholders, translating their requirements into actionable solutions that enhance the user experience and system effectiveness.
- People Management & Team Leadership – Lead, develop, and mentor a team of Epic analysts and specialists, fostering a high-performance culture that prioritizes accountability, professional growth, and collaboration.
- Mentoring & Team Development – Coach and mentor team members, fostering a culture of continuous learning, accountability, and professional growth.
- Stakeholder Engagement & Collaboration – Partner with clinical, revenue cycle, and operational leaders to understand needs, set priorities, and deliver technology solutions that drive efficiency
- Data-Driven Decision Making – Leverage analytics and reporting tools within Epic to support business intelligence, operational insights, and clinical decision-making.
- Product Ownership & Strategy – Serve as the product owner for assigned Epic applications, ensuring alignment with clinical, operational, and business needs while driving continuous value delivery.
- Software Development Life Cycle (SDLC) Management – Oversee the full SDLC for Epic applications, from requirements gathering and design to testing, deployment, and ongoing optimization.
- Roadmap Development & Execution – Create and maintain a strategic roadmap for assigned Epic modules, ensuring alignment with enterprise goals and industry best practices.
- Issue Resolution & Root Cause Analysis – Drive total ownership of Epic-related issues, ensuring timely investigation, root cause analysis, and resolution while implementing preventative measures.
- Change Leadership & Adoption – Lead change management efforts, ensuring smooth adoption of system updates, upgrades, and enhancements while minimizing operational disruption.
- Continuous Process Improvement – Identify opportunities to streamline workflows, eliminate inefficiencies, and enhance system usability and performance through Kaizen, Lean, or Six Sigma principles.
- Governance & Decision-Making – Support Epic governance structures, providing data-driven recommendations and ensuring adherence to enterprise-wide standards and policies.
- Strategic Communication – Develop and execute clear, consistent communication strategies to ensure stakeholders at all levels understand Epic system updates, enhancements, and best practices.
- Change Agent for Digital Transformation – Advocate for innovation and best-in-class technology adoption, ensuring Epic is leveraged as a strategic asset to enhance patient care and operational efficiency.
- Incident & Change Management – Oversee incident resolution, release management, and change control processes, ensuring system stability, performance, and security.