Community Program & Operations Manager
- San Francisco, CA
- Permanent
- Full-time
4+ Month W2 Contract
San Francisco, CA or Remote (US)Here's how you'll become a key player with this opportunity:We're seeking a detail-oriented, community-driven Community Program & Operations Manager within Adobe Acrobat's Community and Product Marketing Organization to provide temporary support during a team member's leave. This role will ensure continuity across Acrobat Ambassador program operations, engagement, reporting, and cross-functional initiatives.You'll be integral to maintaining day-to-day program functions—keeping our community engaged, ensuring smooth communications, and supporting strategic deliverables in partnership with internal teams and contributors including PR, Product Marketing, our Acrobat Evangelist, and Operations lead.Here’s how you’ll make an impact on the team:
- Create and manage a steady cadence of activities to engage Ambassadors via Community hub (e.g., surveys, LinkedIn shares, article upvotes) in collaboration with internal teams.
- Partner with community members to brainstorm ideas, content concepts, and other self-led projects.
- Re-engage lapsed ambassadors through 1:1 outreach, surfacing unique ways to reintroduce them into the program. Add new members and facilitate offboarding as needed.
- Act as a primary point of contact for ambassadors, responding to support needs, sharing updates, and facilitating communication between members and all cross functional teams.
- Coordinate monthly Brown Bag community sessions, balancing product-led and ambassador-driven topics. Manage calendar invites and logistics.
- Support Beta testing and larger research efforts by coordinating ambassador participation.
- Liaise with PR teams to identify and coordinate ambassador involvement in media-facing opportunities.
- Partner with PMMs and evangelists to ensure ambassador enablement materials and program resources are current and accessible.
- Track ambassador participation across events, social content, research, and PR initiatives. Work with operations lead to ensure accurate and timely reporting.
- Maintain and update ambassador program reporting, including internal decks and the quarterly newsletter.
- Share bite-sized program updates and success stories with internal Acrobat and Outbound teams to highlight community impact.
- Manage MAX event deliverables--overseeing logistics, attendee experience, deliverable tracking, and post-event reporting.
- Monitor progress against quarterly goals and ensure alignment across teams and initiatives.
- 5+ years experience in community management, program coordination/management, or operations.
- Excellent organizational skills and ability to manage multiple streams of work.
- Strong written and verbal communication skills; comfortable being a connector between internal and external stakeholders.
- Self-starter who can work independently, troubleshoot issues, and keep projects on track.
- Familiarity with community engagement tactics and tools like Slack, Airtable, Outlook, and Adobe products is a plus.
- A love for Adobe's community and understanding of Adobe products and services.
- Experience using Adobe Acrobat, Creative Cloud, and Generative AI tools and services is a bonus
- Experience in event logistic planning is a plus
- NextDeavor offers health, vision and dental benefits for contract employees
- Paid sick leave eligibility is contingent on state of residence
- Optional 401k Plan (excludes employer match)