Contract Analyst III
Crown Castle
- Chandler, AZ
- Permanent
- Full-time
- Review and analyze contract language, terms, and customer-specific nuances to ensure that contracts and other document deliverables are legally sufficient, accurate, and match all parties' expectations.
- Build and maintain relationships with internal and external stakeholders to provide consistent, accurate, and necessary supplemental documents to enhance customer service and expedite contract execution.
- Project manage certain customer projects and analyze quality exception results with business partners and customers to resolve discrepancies, improve processes, and/or support training initiatives.
- Prioritize and manage workflow activities through effective project management, customer service, and streamlined communications.
- Perform reviews of systems and procedures to identify performance gaps, trends, and need for system and/or process enhancements to ensure consistency and quality of deliverables and minimize discrepancies, improving the customer experience and mitigating risk.
- Advocate and lead strategic solutions with management, business partners, and/or customers to determine implications and remediation plans based on exceptions and associated findings.
- Identify opportunities for cross-team effectiveness and remove organizational barriers to promote strong teamwork, collaboration, and excellent customer service.
- Contract law and interpretation
- Analysis and reporting skills
- Attention to detail
- Strong verbal and written communication
- Strong negotiation and customer relationship management skills
- Resourceful, creative, and results-oriented thinker
- Ability to see the “big picture” for organizational success
- Ability to influence without having direct or indirect organizational control
- Excellent PC skills and experience with Microsoft Office, project management software, and database information retrieval
- Clear, thorough, and professional in written and verbal information, reports, and documentation to various levels within the organization
- Courage to initiate conversations about difficult issues; discuss challenging topics openly and candidly
- High school diploma or equivalent
- Bachelor’s Degree preferred
- Master’s Degree or JD a plus
- Three (3) years of experience in data gathering/analysis.
- Experience in contract review and/or development.
- Audit, quality control, and/or project management experience a plus.