Systems Support Analyst
Life Care Services
- Des Moines, IA
- $59,000-70,000 per year
- Permanent
- Full-time
- Provides end user support to users of Financial Systems.
- Analyzes the support needed by the users and determines if the issue can be resolved by the support or a technical team.
- Resolves end users support issues or works with other technical support team members for resolution.
- Utilizes a time/resolution tracking system to document support time and resolution of issues.
- Responsible for all aspects of standardized training on assigned Financial Systems
- Updates and maintains Financial Systems manuals and end user documentation used for training.
- Tests changes in the Financial Systems that will affect support to the end users.
- Completes community implementations onto the Financial Systems.
- Works closely with the Financial Systems support team to resolve issues and recommend enhancements.
- Strong organizational, presentation and customer service skills required.
- Requires excellent computer skills
- Effective problem solving, analytical and time management skills
- Ability to maintain high level of confidentiality of sensitive information.
- Ability to take initiatives in tasks showing good judgment in routine decisions.
- Ability to maintain a professional manner in a fast paced environment.
- Tags), issues affecting the plant operations and environmental services functions, and participates in developing or changing policies as needed. Reviews, edits, and recommends changes to community plant operations and environmental services.
- Yardi Voyager and Oracle Financial experience preferred but not required.
- Financial Systems experience preferred.
- Two-year degree in accounting/finance, information systems, or a related field and minimum two years of related experience.
- Related experience may substitute for a degree on a year for year basis.