Receptionist - State Farm Agent Team Member
- Orchard Park, NY
- $40,000-50,000 per year
- Permanent
- Full-time
- 401(k)
- Bonus based on performance
- Company parties
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Welcome to our fun, energetic office, where collaboration and success go hand in hand. Since starting with State Farm in 2008, I’ve built a dynamic and supportive team of 4 talented professionals plus myself, creating an environment that blends hard work with positivity. We even offer a hybrid work environment for flexibility and work-life balance.Beyond the office, I’m passionate about leadership and community. With a Bachelor’s in Marketing and a Master’s in Organizational Leadership, I’m also a board member of the Orchard Park Academy of Finance and an active member of the Orchard Park Chamber of Commerce. As a proud boy mom and sports mom, I understand the importance of balancing family, work, and personal growth—and I bring that same energy to my team.Why Join Us?
We’re a close-knit team that values collaboration, growth, and fun. With a mix of team competitions, incentives, and a hybrid work model, we create a supportive environment where success is celebrated. If you’re ready to bring your skills to an engaging and dynamic office, we’d love to meet you!Job Description: As a Receptionist - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:
- Engaging with customers through various channels, including phone, email, and chat.
- Providing friendly and efficient assistance with policy inquiries, updates, and claims.
- Utilizing digital tools and platforms to connect with a younger demographic.
- Collaborating with a dynamic team to ensure timely and effective issue resolution.
- Proactively identifying opportunities to enhance customer satisfaction.
- Excellent communication skills, both written and verbal.
- Tech-savvy with a familiarity with digital communication tools.
- Customer-oriented mindset with a strong desire to exceed expectations.
- Ability to adapt to a fast-paced, evolving work environment.
- Previous customer service experience is a plus, but not required.
- High school diploma or equivalent; college degree is a plus.
- A positive and proactive attitude towards learning and growth.
- Familiarity with social media platforms and digital communication tools.
- Ability to work in a collaborative team setting.
- Willingness to obtain relevant insurance licenses (training will be provided).