Client Services Learning - Learning Designer

Visa

  • Austin, TX
  • $112,100-162,600 per year
  • Permanent
  • Full-time
  • 17 days ago
Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionThe Consultant, Learning Experience Design is a member of Visa University's Learning Experience Design community, responsible for end-to-end design, execution, and oversight of innovative learning programs that drive measurable business impact and support Visa's global talent strategy. This role partners with professionals across Visa's organization-including subject matter experts (SMEs), cross-functional teams, and vendors-to deliver seamless, scalable, and impactful learning experiences. The Consultant, Learning Experience Design is accountable for the full project lifecycle, from initial needs assessment through program deployment and measurement.Essential Functions
  • Own and manage the end-to-end design, development, and deployment of global learning programs, ensuring alignment with business objectives and Visa's Global Talent vision.
  • Apply adult learning theory, cognitive science, and evidence-based instructional practices to the design and delivery of impactful learning experiences.
  • Oversee project management for assigned programs, including planning, execution, stakeholder engagement, communications, and risk mitigation.
  • Develop and implement robust measurement strategies for all programs, ensuring alignment with business impact and talent measurement standards.
  • Collaborate with SMEs, stakeholders, and cross-functional partners (including operations, delivery, business enablement, and Client Services teams) to ensure seamless and timely program execution.
  • Manage vendor relationships to scale and augment team capacity as needed.
  • Design and facilitate engaging design workshops to ideate, prototype, and refine learning solutions.
  • Lead and support change management strategies to drive program adoption, stakeholder buy-in, and behavioral change.
  • Curate and recommend external content and resources as part of comprehensive, blended learning solutions.
  • Leverage AI technologies and modern learning methods to create adaptive, engaging, and scalable learning experiences.
  • Create immersive learning experiences utilizing various formats (e.g., eLearning, custom graphics, audio, video).
  • Contribute to the community of learning experience designers by sharing best practices, tools, and expertise.
  • Stay abreast of industry trends and recommend innovative approaches to elevate learning experiences.
  • Effectively manage multiple projects in parallel, ensuring quality and timely delivery.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.QualificationsBasic Qualifications
  • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications
  • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • Demonstrated expertise in adult learning theory, learning science, and instructional design best practices, including the ability to translate theory into practical learning solutions.
  • Demonstrated experience managing projects from initiation through deployment, including stakeholder engagement and cross-functional oversight.
  • Experience designing and facilitating workshops.
  • Proven ability to manage vendor partnerships.
  • Experience collaborating across matrixed, global organizations.
  • Proficiency in human-centered design and instructional design methodologies (e.g., ADDIE, Agile, Design Thinking).
  • Mastery with a variety of authoring tools (e.g., Storyline, Rise, Synthesia, Camtasia).
  • Experience designing and developing learning in diverse modalities (videos, microlearning, social/collaborative, mobile, experiential, adaptive, game-based, on-the-job, performance support).
  • Experience with Learning Management Systems (LMS) and related learning technologies.
  • Demonstrated ability to leverage data analytics or learning analytics tools to measure and improve learning effectiveness.
  • Strong written and oral communication skills.
  • Strong prioritization, time management, and escalation judgment.
  • Ability to adapt to change quickly and enthusiastically tackle new challenges.
  • Intellectually curious, growth mindset, receptive to feedback.
  • Self-motivated, able to work independently and in cross-functional agile teams.
  • Familiarity with project management tools (e.g., Asana, Jira, Trello, or similar).
  • Exposure to just-in-time, collaborative, and adaptive learning platforms (e.g., Nomadic, Intrepid, Walkme).
  • Experience working in a global corporate organization supporting key business functions.
  • Payments industry knowledge and experience.
  • Understanding of change management.
  • Experience with content curation and integrating external resources into learning programs.
Additional InformationWork Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel 5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,100.00 to 162,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa