Senior Engineering Manager - Patient Experience

RO

  • New York City, NY
  • Permanent
  • Full-time
  • 27 days ago
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.The Role:As a Senior Engineering Manager at Ro, you'll be responsible for patient-facing experiences that are supporting hundreds of thousands of existing patients and onboarding thousands more every day to achieve their health goals. You will be driving technical excellence and innovation in new feature development, collaborating directly with engineering, product, design, and data leads on supporting web and mobile experiences to support rapidly evolving care delivery for complex treatment programs. Additionally, you will be accountable for continuing to strengthen our engineering organization, collaborating with other engineering managers and directors on upleveling service and architecture quality and building more robust mentorship among both managers and ICs.You are looking for the opportunity to build robust software while mentoring talented engineers and managers, with a large scope of technical ownership, in a dynamic and fast-paced environment.What You'll Do:
  • Oversee technical direction and architecture to build durable, high-quality services to support Ro's patient experiences
  • Partner with the product, design, data, engineering, and infrastructure leads to help define the strategy, roadmap, and support with technical design, work-breakdown, implementation, testing, and deployment of features
  • Lead adaptable teams that can responsibly deliver on short-term and long-term business goals
  • Manage a highly engaged and empathetic engineering team of mixed career levels through their next career goals and professional development opportunities
  • Evolve engineering best practices, technical quality, and mentorship in the organization in direct collaboration with senior engineering leadership.
  • Contribute actively towards the development and structure of the organization, including team structure, recruiting, and hiringInfluence change, encourage innovation, development, and growth at every level of the company
What You'll Bring to the Team:
  • 4+ years People Leadership/Management experience
  • 8+ years software engineering experience in consumer-facing or product-driven organizations
  • Proven track record of delivering impactful, timely, robust technical solutions in complex spaces
  • Strong communication, analytical, and technical skills
  • Experience building scalable, high-throughput, highly available systems
  • Familiarity with our core stack languages: Python, Typescript, React
  • Motivation to not only build technology, but to engage with, innovate in, and take ownership of a business space at the forefront of healthcare access for millions of potential patients
  • Demonstrated ability to build strong working relationships across the organization, from other engineering managers and the individual contributors who report to them to the product managers and designers their reports work with, to their peers & the leadership team
  • Experience with thoughtful mentorship of senior engineering leads (managers or engineers)
Bonus Points For:
  • Start up experience
  • Experience in working in HIPAA environment or healthcare-adjacent field
We've Got You Covered:
  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, and fitness
The target base salary for this position ranges from $218,900 - $270,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro'ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).At Ro, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

RO