Tax Manager, Global Tax Outsourcing

• Professionally communicates and partners with cross-functional teams for project timeliness and support. Ensures that excellent services is adhered to in all dealings with clients, employees, and BDO's Local Country Providers (LCP's) and the required Service levels are achieved
• Builds and manages at a global strategic level, strong relationships with clients through all manner of communication inclusive of regular visits to client sites, and, as needed, to BDO regional offices/team sites
• Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in client satisfaction, retention and expansion of services or countries
• Manages projects across all lines of business needs. Including but not limited to: financial projects, inter-country projects, etc.
• Maintains highest level of confidentiality and discretion.
• Learns organizational systems and evaluates the need for resources appropriately.
• Consistently manage time, budget and resources for all projects ensuring delivery dates, identification and resolution of issues, adherence / mindfulness of project scope and the impacts of changes
• Develop and nurture strong, collaborative, trusting relationships among the project's leadership, team members, and key partners. Manages a team of professionals based on client scope of work in NYC Office and through the BDO Partner Network around the world
• Expertly communicate to all team/campaign members ensuring knowledge of project scope, responsibilities, and changes
• Identifies trends, best practices, and opportunities for payroll consulting, written analysis and recommendations for cost effective client solutions
• Acts as a client advocate and strategic resource for overall client issues in the areas of billing, legal, policy, country tax issues, payroll management operations, and systems
• Work with BDO Partner to prepares year end client review and analysis as well as monthly reports and quarterly reviews as required
• Manages Risk & Compliance in line with BDO USA & Client policies. Ensures team compliance with BDO standards, client policy, monitors data accuracy and integrity
• Develops Requests for Proposals (RFP), for account renegotiations, including fee structure and presentation
• Develops processes and procedures within the team and region which maximize productivity, ensure clear communication and efficiency and effect consistent service delivery
• Develops and implements efficiency plans including both off-shoring and near shoring strategies and activities
• Works with the Implementation team during execution plan for new accounts ensuring that communication bridges, policies and procedures and processes are in place and followed
• Undertakes other tasks and special projects as required
• Exceptional Client Services Behaviors

• Demonstrates overall client ownership and ensures the highest standards in others
• Proactively takes potentially valuable ideas to the client
• Acts as a collaborative client manager and applies a managed clients approach
• Develops innovative solutions to the commercial challenges of the client
• Communicates effectively to ensure client expectations are managed appropriately
• Business & Personal Development Behaviors

• Developing and building a pipeline of potential new work with minimal supervision
• Actively involves others in their business development activities
• Written personal development plan and is making it happen
• Undertaking meaningful business discussions with clients at all levels
• Beginning to develop an area of specialism and knowledge
• Fully involved in Business Development (BD) strategy
• Openly shares expertise both internally and externally

• Monitors performance of team against set goals and standards, responding to any deviations in a proactive manner
• Serves as a resource for problem resolution, training and team building
• Gives time to other people to help them solve their issues
• Robust under pressure and manages multiple project/activities
• Working alongside and consulting with Senior Directors and Partners as appropriate
• Takes the lead with difficult conversations and delivers constructive feedback
• Ensures high quality work from team ensuring high standards are maintained for all internal and external clients.
• Open to change and adopting new approaches

• Bachelor degree, required
• Bachelors degree in Accounting, Economics, Finance or other relevant field. preferred

• Four (4) or more years of related work experience. required
• Experience in a professional services firm, required
• Negotiation experience, preferred

• CPA certification, Attorney (admitted to practice in a U.S. jurisdiction), or Internal Revenue Service Enrolled Agent (“EA”) (or the equivalent of one of these designations), preferred

• Proficient with Microsoft Office, preferred
• Proficient in Sharepoint and GFR, preferred

• Proficiency in more than one language preferred

• Excellent organization/computer skills with the ability to work on various projects simultaneously
• Good judgment and strong reasoning skills
• Excellent written and verbal communicate skills
• Proficient in IT applications e.g. Microsoft Office (Word, PowerPoint and Excel)
• Willingness to work off-hours flexibility/ability to work across global time zones
• Excellent interpersonal skills with the ability to relate with diverse personalities in a tactful and mature manner
• Ability to respond tactfully and professionally in high demand situations

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional “benefits.”

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