Office Supervisor

• Assists the Office Manager on all day business operations, including accounts payable and receivables, budget analysis, staff payroll, personnel interactions, billing, email and phone communications.
• Acts as a back up to the Office Manager;
• Supports administrative decision and changes within the department;
• Ensures adequate staffing is present at all times in order to provide services in a prompt, efficient manner;
• Assists with the oversight of training, directing, and coaching of staff;
• Assures calls are promptly answered, screened, messages are accurately recorded and distributes to appropriate personnel;
• Monitors and reports on activities related to the achievement of organizational goals as assigned;
• Brings to the Office Manager attention when policies and procedures require update.
• Assists Office Manager with communication to all employees and providers regarding the newest information available pertaining to the efficient operation of the Practice.
• Maintains all data, files, and manuals in accordance with established policy, procedures, and regulatory agencies;
• Verifies validity of insurance information and enters data into EPIC;
• Collects and collates all necessary patient information related to demographic, financial, and insurance status to include but not limited to: ability to pay, Medicare/Medicaid status and all third party payors;
• Obtains pre-certification and authorizations required for inpatient admission or ambulatory encounters from insurance carrier or managed care company and verifies in advance coverage limits, deductible amounts, and pre-existing clauses on all procedures;
• Performs Daily Appointment Reconciliation to ensure the full capture of all inpatient and outpatient surgical cases and ambulatory visits;
• Collect, collates and transmits surgical inpatient and outpatient charges to Revenue Cycle team;

• Reconciles changes to office schedules, patient/list sign in sheets, hospital census, logs, etc. to communicate and report discrepancies;
• Assist Office Manager with special initiatives such as but not limited to Meaningful Use, PQRS, Performance Improvements
• Responds appropriately to the special needs of each group served specific to age, language, gender, culture, religion/spirituality, economic background, education or literacy, developmental or cognitive disabilities, physical and developmental disabilities;
• Assists Office Manager with the orientation of new employees;
• Assists Office Manager as directed with any needed or required office activity.
• Participates in staff meetings and huddles as appropriate.
• Adheres to all organizational policies and procedures.

• High school diploma or GED with concentration of courses in Secretarial Science, Associates Degree in Healthcare or Business Administration required. Bachelor's Degree preferred.
• Knowledge of Outlook, Word, Excel, Database and Power Point required; Must be flexible and able to work in stressful environment.
• At least 5 years administrative /clinic management experience; competence in applying general operational and personnel practices, accounting /budgeting principles and coordination of clinic administrative functions

Catholic Health