Conference Services Manager - The American Hotel

Valor Hospitality

  • Atlanta, GA
  • Permanent
  • Full-time
  • 5 days ago
THE AMERICAN HOTELIn the heart of downtown Atlanta, history meets hospitality at The American Hotel Atlanta, Tapestry Collection by Hilton — a landmark property with a story as bold as the city itself! Originally opened in 1962 as Atlanta’s first modern hotel welcoming guests of all backgrounds, The American continues to embody a spirit of inclusivity, style, and Southern hospitality.This 315-room property features nearly 20,000 square feet of flexible meeting space, multiple dining outlets, and a location just steps away from Centennial Olympic Park, the Georgia World Congress Center, State Farm Arena, and Mercedes-Benz Stadium. Whether hosting business travelers, conventioneers, or weekend explorers, The American delivers a unique blend of mid-century design, vibrant social spaces, and authentic Atlanta energy.THE ROLEIf you thrive in a dynamic, urban environment where every day is different, this could be the perfect home for you! Are you passionate about service, creative in your approach, and eager to grow in one of the Southeast’s most exciting cities? Let’s connect! Click to learn more about what makes The American Hotel Atlanta a one-of-a-kind experience in the heart of downtown.The RoleStep into the rewarding role of Conference Services Manager and become the behind-the-scenes expert who brings meetings and events to life. As a vital member of our team, you’ll serve as the primary liaison between clients and our hotel, ensuring every detail of their program is flawlessly executed from contract to close. Your focus will be on planning, coordinating, and delivering group events with precision and creativity. From reviewing contracts and finalizing meeting requirements to working with catering, banquet, and operations teams, you’ll make sure each event runs smoothly and exceeds expectations. Working closely with Sales, you’ll transition booked business into executed success stories, building lasting client relationships that drive repeat group business. Organization, attention to detail, and a passion for service will be key to your success.If you’re a detail-oriented hospitality professional who thrives on creating memorable experiences, managing logistics, and ensuring seamless events, this is your opportunity to shine. Join us as our next Conference Services Manager and help transform meetings into unforgettable moments.Position ProfileDetail-oriented yet flexible. Relationship builder. Master multitasker. Calm under pressure. Loves seeing a plan come together. Communicator, collaborator, and problem-solver with a flair for hospitality.These are just some of the traits our next Conference Services Manager will bring to the table! The ideal candidate thrives on turning client visions into seamless events, coordinating every detail from meeting room setup to catering service, and ensuring guests leave with an unforgettable impression. If you’re passionate about organization, service excellence, and creating memorable group experiences, this role is for you.Essential Job Functions
  • Serve as the primary liaison between clients and hotel departments for all group meetings, conferences, and events.
  • Review contracts, event orders, and banquet event orders (BEOs) to confirm accuracy and ensure all client requirements are met.
  • Coordinate meeting logistics, including room setup, audiovisual needs, catering details, and guest room blocks.
  • Conduct pre-convention meetings, site visits, and client walk-throughs to confirm details and build strong relationships.
  • Collaborate with banquet, culinary, AV, and operations teams to ensure flawless event execution.
  • Anticipate client needs and proactively resolve issues before and during events.
  • Maintain accurate, organized, and up-to-date files for each group to ensure efficient communication and service delivery.
  • Prepare group resumes and ensure all departments are briefed on upcoming events.
  • Monitor event progress and post-event feedback to measure client satisfaction and encourage repeat business.
  • Assist Sales with the smooth turnover of booked groups into active servicing, ensuring continuity of communication.
  • Participate in weekly sales and operations meetings to provide updates on upcoming events and client needs.
  • Uphold brand standards and service culture by delivering a consistently hospitable, professional, and detail-driven approach.
BENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition ReimbursementPlease visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Valor Hospitality