Community Manager

• Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet standards.
• Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market.
• Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure make-ready standards are being met.
• Monitors occupancy and advises Supervisor of any problems areas.
• Oversees and manages the details of apartment turnarounds and contractor work.
• Ensures compliance with existing policy for apartment turnaround times.
• Maintains collections above the minimum standards established by the housing authority or in accordance with the guidance provided by the Housing Director.
• Maintains and updates the Status Board, Ready Board, and On Notice Board, if applicable.
• Reviews all requests for transfer, walks units as required; and ensures a resident history review is completed by management prior to transfer being approved.
• Coordinates, prepares and submits marketing reports as requested by the Supervisor; including but not limited to the following: weekly traffic reports, weekly occupancy reports, captured percentages and weekly management reports.
• Maintains approved budgets and requests the appropriate approval for all needed budget deviations.
• Inspects apartment upon move out; determine charges (if any) to resident.
• Consults with Supervisor on any repairs or replacements over $500.
• Prepares and submits budget variance reports, executive summaries, budget forecasts and month-end accounting and rent reports.
• Trains, manages, and counsels onsite staff. Consults with Supervisor regarding special circumstances or issues that should be elevated to a higher authority.
• Analyzes monthly performance and budgeted projections, discusses strategies with assigned Supervisor and communicates to others as needed or requested.
• Communicates through weekly staff meetings the strategy changes for the coming week, short and long term goals for community operation.
• Establish schedules of onsite leasing personnel, service technicians, groundskeepers.
• Ensures proper coverage during office hours. Coordinates and approves PTO requests.
• Conducts annual employee performance reviews; makes recommendations for assigned staff's merit increases, promotions and performance evaluations as necessary.
• Performs other related duties as assigned.

• Bachelor's Degree in Business Administration, Social Services, or related field. Experience in lieu of a degree will be considered on an individual basis.
• One (1) year of experience in property management or related field.
• One (1) year of property management marketing experience required.
• Must be flexible and available to work a flexible schedule which may include weekends, depending on the needs of the community and upon the directive of the Supervisor.
• Successful completion of a criminal history background check, education, work history verification, and drug screening test.

• Certified Apartment Manager.
• Certified Occupancy Specialist (COS).
• Tax Credit Specialist (TCS) .
• Four (4) years of property management.
• Onesite and/or Yardi property management software experience.
• Experience with Google Drive, Gmail, Docs, Sheets, and Slides.

• Class 'C' driver's license at the time of placement and proper insurance coverage.
• Must complete certification as a Certified Occupancy Specialist and/or Tax Credit Specialist within first year of employment.
• Must have the ability to earn certifications as required by assigned tasks (i.e. Certified Apartment Manager, etc.)

• Understands the Mission, Vision, and Values of the Company, and directs work within these guiding principles and operational framework.
• Knowledge of office practices, procedures and customer service principles.
• Knowledge and ability to perform proficient mathematical functions.
• Ability to use interpersonal skills using tact, diplomacy, patience and courtesy.
• Ability to maintain filing and record keeping system, including document imaging.
• Ability to perform basic clerical skills.
• Ability to communicate verbally and in writing.
• Ability to operate office machines and equipment such as PC, copiers, and printers.
• Ability to work cooperatively, harmoniously and respectfully with co-workers, supervisors, public and customers.
• Ability to perform a variety of clerical duties involving typing, filing and maintaining records or reports in support of a special program or department function.
• Ability to handle multiple tasks and priorities with interruptions.
• Ability to deal with a variety of people with diverse backgrounds.
• Ability to effectively plan and organize workload.
• Ability to perform data entry efficiently and accurately.
• Ability to meet schedules and time lines.

• Office environment.
• Driving a vehicle to conduct work.
• Work Monday through Friday; some Saturday's maybe required, hours to be determined.
• Hearing and speaking to exchange information in person or on the telephone.
• Seeing to read a variety of materials and to drive.
• Dexterity of hands and fingers to operate a computer keyboard.
• Sitting for extended periods of time.
• Operate mailing and other equipment.
• Contact with dissatisfied or abusive individuals.

• The noise level in the work environment is usually moderate.
• High level of interaction with external/internal clients.
• May be required to work at different properties or sites for interim periods to support business needs.

• Subject to environmental elements when conducting visits to various sites or participating in outside events.

Franklin Companies