Client Support - Bilingual in Chinese

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You get on-the-job training to get you familiar with the industry and the role
• You get medical, vision, and dental coverage, generous PTO, 401k
• We offer periodic performance review for potential salary increase

• Processing client applications for different credit card processing services, and inputs client information by using company client management system.
• Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.
• Checking to ensure that appropriate changes were made to resolve clients’ problems.
• Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
• Serving as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues.
• Providing technical assistance and support for incoming queries and issues related to terminal hardware.
• Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
• Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Chinese is required, Mandarin preferred.
• 2-3 years of experience in customer service or related fields.
• Bachelor’s degree in communications, marketing, psychology, business administration or related field is required. Additional years of experience is considered for candidates with associates degrees and college level courses.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner.
• Able to take initiative to solve problems effectively.
• Self-motivated to learn new systems and installation of products.
• Able to accomplish tasks before deadlines and be detail-oriented.
• Able to work efficiently as part of a team and as an individual.
• Experience using Salesforce, other CRM’s or ERPS systems is an asset.
• Proficient in Microsoft Word and Excel

Universal Processing