Member Services Representative
Apidel Technologies
- Rhode Island Oklahoma
- Permanent
- Full-time
Does this candidate have hardwired connection/ ethernet connect Yes or no
Can this candidate attend all training as scheduled; 4-6 week training process; 8AM-5PM M-F CST
MUST live in Oklahoma, but 100% remote healthcare insurance and call center exp is preferred can convert to FTE potential safety
Front line customer service inbound call center representative (telephonic-no sales) assisting members, prospective members and providers with questions regarding benefits, pharmacy services, provider listings, etc. in a high volume, fast paced, call center environment. Must have reliable internet, with a minimum speed requirement of 25 mbps/ 3mbps.A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. Must attend all training as scheduled.Duties
Administrative Support: Manage calendars and day-to-day administrative needs for the VP and Sr. Director within the Merchandising Team. Schedule and plan meetings, manage budgets, arrange travel, and prepare materials as necessary.
Business Reporting and Analytics: Run Daily sales, seasonal reporting, weekly vendor reporting and analyze market data to assist in decision making. Conduct special projects and perform analysis to support strategic priorities.
Communication Development: Communicate effectively, both verbally and on paper, to Merchandising and Cross-Functional teams throughout the organization. Work closely with outside partners. Assist with communication on overall performance, sales, sell thru and ad planning. Support the development of presentations for mid-level and senior executives.Experience
At least 3 years of overall related experience of Center for Medicare/Medicaid Services (CMS) guidelines for Medicare Part D enrollment processes or previous work experience in regulatory environment Comfortable in both team player and team lead roles Dependable/Responsible/Accountable Excellent spoken and written communication skills Capable of managing through transition, while fostering a positive team environment Confident in decision making ability within strict timelines Exceptional prioritization and organizational skills Acts with integrity and uses sound judgment in dealing with confidential informationPosition Summary
The Coordinator III will work directly with other coordinators to ensure quality of work delivered, performance/productivity benchmarks are met, and all compliance related issues are properly addressed, trained and coached on a consistent basis. The Enrollment Coordinators play a critical role in working with our new member clients to determine eligibility and perform various enrollment activities. Enrollment Coordinators interface with both individual plan members and employer group and requires a strong focus around accurate and timely customer support to ensure client enrollment and retention. The Enrollment Coordinator III reports directly to the Enrollment Supervisor, also functioning as SME (Subject Matter Expert) in the functions, processes, and eligibility procedures as they relate to Medicare Part D enrollment and CMS (Center for Medicare/Medicaid Services) Standards.Education
High school diploma or GED required, Bachelors Degree in Business Administration, Marketing, Finance or similar field preferred and have 2+ years of relevant work experience.
What days & hours will the person work in this position List training hours, if different.Mon-Fri 8:00am 5:00pmPreferred skills
Member Services Representative - Work From Home Must Reside in Oklahoma