Uncharted Bench Store Team Leader - Greater Chicago

• Learn to act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.

• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Support Store Team Leader in being a TPS Brand Ambassador and building customer loyalty by modeling friendliness, attentiveness, and respect.
• Partner with the Store Team Leader to inspire and motivate the team daily, delivering positive feedback and recognizing performance.
• Contribute to creating a positive work environment by modeling ethical behavior, open communication, and confidentiality.
• Learn and assist with performing ear piercings in select locations, following training and health/safety guidelines.
• Develop decision-making skills to act in the best interest of TPS customers, the store team, and the business.
• Demonstrate commitment to training and development by completing all required training programs and applying learnings on the job.
• Support the execution of strategies to drive sales and customer loyalty, including Hallmark Crown Rewards, TPS Customer Capture, and store events.
• Build readiness to cross-train and coach Associates, Key Holders, and Department Managers in all areas of the store.
• Practice coaching skills by training associates in merchandising, operations, compliance, and G.U.E.S.T. service behaviors.
• Learn to use performance management tools to support team development (evaluations, feedback, and recognition).
• Build positive working relationships with District Manager, peers, merchandisers, and corporate partners.
• Shadow the Store Team Leader in resolving conflicts and facilitating complex conversations with honesty and respect.
• Partner in managing supplies and payroll budgets, developing skills in cost management.
• Perform daily management functions under the guidance of the Store Team Leader (opening/closing, POS management, sales floor supervision, scheduling).
• Complete other assigned tasks and development goals provided by the District Manager.
• Support hiring and retention efforts by learning effective recruiting, interviewing, and onboarding practices.
• Ensure compliance with all company policies, procedures, and expectations.

• Previous specialty retail management experience preferred. This role leads to a Store Team Leader position; all new Bench Store Team Leaders are coded as Manager in Training during the initial onboarding period, up to 8 weeks.
• College degree, preferred.
• Ability to adapt to and support change, learning TPS-specific processes and operational standards.
• Ability to foster a team environment through positive leadership while assisting the Store Team Leader.
• Demonstrates resourcefulness and initiative to problem-solve, learn strategic operations, and act as a supportive team builder.
• Ability to multi-task while maintaining focus on customer service and operational learning.
• Proficient in Microsoft Office and POS systems, or ability to learn TPS systems.
• Ability to work independently while following Store Team Leader guidance and paying attention to detail.
• Ability to be mobile on the sales floor and/or stock room for extended periods.
• Ability to lift and mobilize medium to large items up to 50 lbs., following safety protocols.
• Ability to work a flexible schedule, including nights, weekends, and holidays, to meet the needs of the business.
• Professional presentation in attire, demeanor, and adherence to company dress code.

• Communication: Communication is direct and to the point while maintaining employees’ self-esteem. Sets clear performance expectations and provides ongoing feedback. Solicits dialogue to ensure understanding of expectations.
• Leadership: Ability to motivate and influence the team to create buy-in. Clarifies initiatives and articulates their strategic relevance. Helps employees to see the potential for developing their skills; assists them in eliminating barriers to their development.
• Development: Demonstrates a passion for teaching. Identifies skill opportunities and takes timely and appropriate action to coach, develop and redirect employees as needed.
• Delegation: Delegates responsibility based on the employee’s ability and potential. Communicate action steps and desired outcomes. Follows up to ensure success.
• Accountability: Demonstrates a sense of corporate responsibility. Takes personal ownership and responsibility for the quality and timeliness of work. Ensures that actions are consistent with words.
• Creativity and Initiative: Forward-thinking, recognizes opportunities and finds new ways of doing things and implements improvements whenever possible. Encourages creativity and innovation.
• Professionalism: Maintains a professional and positive manner even under changing or uncertain conditions. Works well with a wide range of individuals to provide support, encouragement and direction. Engages others to accomplish organizational and departmental goals. Is seen as a role model.

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