Regional Dir Operations 2

• Develop distinctive strategies to achieve competitive advantage; translate broad growth, government relations, and other relevant strategies into specific objectives and action plans; align the organization to support strategic priorities.
• Demonstrate sound, entrepreneurial risk taking by championing new ideas and initiatives that address market potential, level of care needs, and customer expectations. Identify financially sound, new business opportunities and make them a reality in order to create a culture of sustained growth; foster innovation and risk taking.
• Plan, prepare, and utilize financial records (including budgets, forecasts, payroll data, etc.) and key metrics in order to analyze and make decisions to meet specific strategic and financial goals. Take timely and appropriate corrective actions when necessary to ensure financial expectations (EBITDA, ROIC, etc) are met.
• Responsible for all facets of the profit and loss of the division which includes top line revenue to allocations. Understand the nature of the transports provided and responsible for the documentation provided by crews. This documentation dictates the level of service (CCT/ALS/BLS) and nature (non-emergency/emergency) which drives the revenue billed.
• Responsible for the division's accounts receivable (AR) and understanding all payer classes (Medicare, Medicaid, HMO's, 3rd party insurers, VA, etc). Collaborate with PBS (as well as all support departments) to ensure AR is promptly addressed.
• Provide clear strategic direction regarding the organization's values and model AMR' values for all levels of the division.
• Regularly foster strong working relationships with local public, private, political and community members, including but not limited to mayors, boards of supervision, commissioners, officials of fire and police departments, chambers of commerce, rotaries, and in some cases state officials.
• Ensure customer satisfaction and contract retention, by providing optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service.
• Formulate, coordinate and/or lead marketing activities and business development to increase revenues and decrease costs.
• Design, implement and maintain processes to maximize quality of operations.
• Demonstrate strong execution skills by outlining goals and expectations, assigning responsibilities and clearly defined roles; delegate to and empower others, remove obstacles, allow for and contribute needed resources, coordinate work efforts when necessary, and monitor progress.

• Establish a program for disaster planning and take control of situations as needed during times of disaster.
• Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employees.
• Demonstrate sound judgment by applying broad knowledge and experience when addressing complex issues; define issues clearly despite ambiguity; take all critical information into account when making decisions; and make timely, tough decisions.
• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations.
• In conjunction with Fleet Management, manage inventory (including the fleet of vehicles) in a cost-effective manner.
• Administer the capital budget to ensure effective use of available resources.
• Ensure compliance with AMR policies and procedures.
• Moderate travel to assigned areas of responsibility.
• Mentor employees, conduct performance evaluations, champion succession planning, counsel and provide corrective actions to direct reports, and work to facilitate individual and team development that drive positive results.

• Bachelor's degree in business, healthcare or appropriate field of study, or equivalent level of related experience.

• EMS experience required.
• Minimum of three years in general management experience, including financial management and employee supervision.
• Demonstrated effective track record cultivating relationships with internal and external customer-base. Experience in healthcare preferred .

• Detailed understanding of business modeling, proformas, P&L statements and balance sheets.
• Strong understanding of sales lead strategy and closure.
• Effective oral, written, interpersonal communication, and critical thinking skills.

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